Michayla Hackworth
Vancouver,BC
Summary
Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. With proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
Carewell Maintenance Services INC.
01.2021 - 12.2023
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Assistant Property Administrator
Wynford Strata Management
01.2020 - 12.2020
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Used Yardi software to manage accounts payable and accounts receivable.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Prepared travel expense and reports to submit for manager's approval.
Receptionist
Mitsubishi Motors
09.2018 - 12.2019
- Provided clerical support to company employees by copying, faxing and filing documents.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Sales Representative
STAPLES Canada
11.2017 - 06.2018
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Diploma - Nail Studio Program
Blanche Macdonald
Vancouver, BC03.2021
High School Diploma -
Alpha Secondary School
Burnaby, BC06.2020
Skills
- Understanding of Yardi Property Management
- Knowledge of Residential Tenancy Act
- Data Entry and Database Software
- Safety Standards Compliance
- Lash Enhancement Techniques
- Teamwork and Collaboration
- Excellent Customer Service
- Account Management
- Multitasking Abilities
- Time Management
- Detail-Orientated
- Revenue Growth
Certification
- Hybrid/Volume/Mega Lash Training - 02/2024
- Barbicide - 01/2024
- Classic Lash Training - 08/2023
- SellSafe - 06/2023
- Class 5 Drivers License - 06/2023
- Selling It Right! - 06/2022
- Certified Resident Manager - 09/2021
- Nail Studio Program - 03/2021
- FOODSAFE Level 1 - 05/2020
Timeline
Account Manager
Carewell Maintenance Services INC.
01.2021 - 12.2023
Assistant Property Administrator
Wynford Strata Management
01.2020 - 12.2020
Receptionist
Mitsubishi Motors
09.2018 - 12.2019
Sales Representative
STAPLES Canada
11.2017 - 06.2018
Diploma - Nail Studio Program
Blanche Macdonald
High School Diploma -
Alpha Secondary School
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