Michala D. Henry
Sacramento
Summary
I am a very detail-oriented professional seeking an employment opportunity in within your organization. I am a dedicated professional with over
10+ years of customer service experience and administrative support assistance.
I am eager to learn new skills and proactive in my ability to solve problems independently.
The caliber of my expertise is enclosed in my resume demonstrating my professional skills and dedication to provide dynamic internal and external customer service. I am very interested in any opportunity to discuss in further detail. I am available Monday – Friday and hope my expertise would add value and quality to your organization.
Overview
8
8
years of professional experience
Work History
Busperson/ Server Assistant/ Breakfast Attendant
Embassy Suites by Hilton Sacramento Riverfront Promenade
04.2022 - 04.2024
- A Busperson is responsible for setting and clearing dining tables and stocking service stations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
- Specifically, you would be responsible for performing the following tasks to the highest standards:
- Ensure tableware is in good working condition and report any defects for repair
- Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
- Part-Time-WEEKENDS only
Instructional Assistant (IA)
Maxim (Arcade Fundamental Middle School)
08.2023 - 02.2024
- Assists teachers in maintaining appropriate order and student conduct in the classroom.
- Observes behavior of students to assure safety; assists in resolving student disputes.
- Refers to serious discipline problems for the teachers or administrators.
- Maintains a variety of records, including but not limited to, charting of goals and objectives, District benchmark assessments, and behavior intervention documentation based on IEP requirements and assists certificated staff in assessing the continued needs of students.
- Assist in maintaining a clean and safe learning environment.
- Perform related duties as assigned.
- 1:1 Aide with students who require 1:1 assistance
- 6th, 7th and 8th
- Seasonal/Temp
Secretarial Assistant
Robla School District (Taylor St. Elementary)
01.2023 - 09.2023
- Maintains confidential records and reports including current class lists, student records, mail distribution, maintenance of school office files, bulletins, appointment schedules, and school calendar via the direction of site Administrators.
- Specifically, I would be responsible for performing the following tasks to the highest standards:
- Enrollment of students | Dis-enrolling (out processing) students.
- Assign students to classrooms/teacher’s roster.
- Attendance tracking | Sending out Truancy Letters
- Arranging meetings
- Support System for Teachers, Students, and other Staff
- Tracking Student records on file including electronically.
- Instructional Assistant (SDC/Sped Class/ K,1st, and 2nd):
- Assists teachers in maintaining appropriate order and student conduct in the classroom.
- Observes behavior of students to assure safety; assists in resolving student disputes.
- Refers to serious discipline problems for the teachers or administrators.
- Maintains a variety of records, including but not limited to, charting of goals and objectives, District benchmark assessments, and behavior intervention documentation based on IEP requirements and assists certificated staff in assessing the continued needs of students.
- Assist in maintaining a clean and safe learning environment.
- Perform related duties as assigned.
- 1:1 Aide with students who require 1:1 assistance
Division Secretary
Bureau of Reclamation “Division of Acquisitions”
12.2018 - 10.2021
- The Secretary (Office Automation) performs a wide range of administrative functions in support of FMS to include assisting with congressional inquiries, FTEE allotment, various human resources management functions, serves as timekeeper and travel coordinator.
- Prepares personnel actions and performance appraisals for 150+ employees
- Assists managers and staff in projecting staffing needs, writing position descriptions, preparing performance plans and appraisals, processing award requests, drafting disciplinary and adverse actions as well as assisting with the development and execution of organizational charts.
- This is a federal job
- GS 06
PSE/CFS Mail Clerk
United States Postal Services
12.2016 - 12.2018
- Utilize exceptional skill and attention to detail performing administrative support functions to record 1,000 address updates per day for Northern California residents. Perform various administrative updates for residential and commercial customers. Utilize electronic software skills to update United States Post Office address registry and correct resident information.
- Perform records management updates and system management transactions for the national database. Review entries and transactions to track and manage parcel deliveries. Provide weekly status updates and corrective actions to review entries.
- Efficiently perform requests and inquiries from various United States Post Office locations to determine correct address entries. Research personal identification information and validate address information to determine the most cost effective delivery methods.
- Collate and transfer processed mail, processed 70 lbs. bags of mail and parcels; separate approximately1,000 pieces of incoming and outgoing mail daily; monitors flow of mail to ensure continuous feed; prepare work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place. Performs other duties as assigned.
- This is a federal job
Café Attendant Lead/Supervisor
Sams Club
03.2016 - 12.2016
- Team lead responsible for food prep and servers; supervised and conduct trainings on policy and procedures for approximately 4 people; organized and plan large parties; resolved problems. Received and processed payments; greet customers.
- Effectively directed and coordinate the overall food service activities to include customer service, cash handling, food service quality, and inventory control.
Education
Diploma -
BARSTOW HIGH
Sacramento, CAHospitality Certificate - undefined
BARSTOW ROP
Barstow, CA01.2000
Skills
- MICROSOFT WORD
- MICROSOFT OFFICE
- MICROSOFT POWER POINT
Desired locations
United States - CA – Sacramento, West Sacramento, Rocklin, Roseville, Natomas, Elk Grove
Timeline
Instructional Assistant (IA)
Maxim (Arcade Fundamental Middle School)
08.2023 - 02.2024
Secretarial Assistant
Robla School District (Taylor St. Elementary)
01.2023 - 09.2023
Busperson/ Server Assistant/ Breakfast Attendant
Embassy Suites by Hilton Sacramento Riverfront Promenade
04.2022 - 04.2024
Division Secretary
Bureau of Reclamation “Division of Acquisitions”
12.2018 - 10.2021
PSE/CFS Mail Clerk
United States Postal Services
12.2016 - 12.2018
Café Attendant Lead/Supervisor
Sams Club
03.2016 - 12.2016
Hospitality Certificate - undefined
BARSTOW ROP
Diploma -
BARSTOW HIGH
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