Michal Lewandowski

Led organization by developing professional and ethical culture focused on business excellence.

• Provided guidance and oversight on millions of square feet of large scale commercial installations and several multi-million dollar contracts.
• Identified opportunities to improve business process flows and productivity resulting in over 500k budget savings.
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands of institutional and commercial clients.
• Applied excellent problem-solving, process development, and strategic implementation skills to support operations.
• Worked with COO to create long-term tactical plan for revenue growth.
• Implemented effective solutions for workforce and sourcing challenges.
• Collaborated with other senior executives, board members, stakeholders, customers, suppliers, and partners to ensure smooth coordination and communication across the organization.
• Surpassed annual revenue targets by 10% through effective oversight of daily operations and strategic plan implementation.
• Led business initiatives resulting in numerous multi-year contracts with multiple developers and commercial partners.
• Worked with architects, designers and end users to deliver custom solutions from concept, to design, through to installation.

Oversaw daily operations for entire commercial division, simultaneously raising employee engagement while achieving budget savings and workflow efficiencies. Improved client satisfaction rating by 15% through realigning and enforcing policies. Established numerous performance goals for the department and outlined processes for achievement. Successfully developed a organizational trajectory chart to outline a path for future employees and leadership team.

On Site

• Overseer on all construction projects, allocated necessary project resources including subcontractors, suppliers and company labor.
• Developed scope of work and other related contract documents.
• Reviewed and analyzed building plans/blueprints and specifications to determine project requirements and to gather data for various estimates.
• Monitored project progress, identified risks and took corrective action as needed.
• Prepared and maintained construction schedules, working with field operations to provide timely completion of projects
• Operated autonomously in multiple aspects of business operations.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Led resolution of all construction and inspection issues, mitigated disputes between designers and subcontractors.

Off Site

• Proficient in customer relations, financial planning, revenue growth, business development and price negotiations.
• Consistently prioritizing tasks in order to ensure successful delivery of quality projects; on time and within budget.
• Managed and forecasted monthly financial reports including profit and loss statements, balance sheets and billing summaries.
• Built lasting relationships with clients, suppliers and city officials.
• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Established and managed change management processes to fulfill successful project transitions.
• Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Analyzed project performance data to identify areas of improvement.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Proven success in providing on site and off site leadership for team members to meet project goals, adhering to their responsibilities and project milestones. Understand interdependencies between technology, operations and business needs. Full project life cycle ownership from initiation to deployment for several campaigns simultaneously. Managed a portfolio of complex initiatives that span one or multiple lines of business. Experienced in Lean Methodologies, Agile, SCRUM and Waterfall/Hybrid.

Managed the complete records process at 2 campuses (Civic and Riverside).

Paper Records Retrieval and Assembly

• Retrieval of paper records from individual medical unit, ensuring all records are logged and accounted for.
• All paper records assembled to hospital charting standards (date, document type, unit).
• Ad hoc retrieval of records needed for pending legal cases or for urgent emergency procedures at other hospitals.
• Retrieval of paper records surpassed 1,500,000 documents annually.

Document Scanning

• Paper records from assembly process are prepared for high-speed scanning.
• Records are scanned by large volume, 10,000 + images daily per machine.
• Scanned images are sent to quality control, electronic image is then compared against paper record to ensure full data capture.
• If data capture is achieved, electronic records are reviewed and posted to vOasis for quick and convenient use by clinical teams throughout all campuses.

Records Storage

• Maintained multiple on-site records libraries and off-site (Boyd's and SECURIT) storage facilities for paper records that must be stored for a designated amount of time as per the Ministry of Health.
• Coordinated secure monthly document shredding (IronMountain).
• All storage and destruction of records done in accordance with PHIPA standards.

Monitored and ensured the integrity/quality of data throughout the entire paper to e-document cycle. Analyzing the timeliness, accuracy and completeness of data capture, reporting data anomalies to the system administrator. Providing ongoing recommendations and guidance on electronic records process, ensuring records keeping standards.

Accountable for multiple cost centers and staffing budgets. Responsible for a large staff (50+) consisting of full/part-time and casual employees working on a 24-hour schedule. Coordinated all staffing activity (hiring, training, scheduling) across 2 campuses. Responsible for conducting staff performance reviews and raising staff engagement. Also managed the purchasing of supplies and equipment, ensuring proper maintenance schedules on current equipment and proactively monitoring software licenses to avoid down times.

Extensive knowledge of CUPE collective agreement, vast experience working with labor relations in various capacities from coaching to progressive discipline. Worked in unison with union stewards, mediators and organizational development to resolve staff issues, address serious grievance matters and coordinate team-building activities.

Significant involvement in The Care Process Management (CPM) project, in which the paper and electronic record were tracked through its entire life cycle from blank form to fully certified e-document. The purpose was to optimize the retrieval process and easily respond to ad hoc document requests as the location of the chart is tracked. This also allowed the mobile tracking of documents on a tablet device anywhere in the hospital. Through collaboration with software designers, records staff and many others this project had a successful go-live. Since the inception of CPM, the number of missing documents decreased to its lowest recorded level and urgent document request times improved from hours to minutes.

Logistics

• Responsible for coordinating a variety of daily logistical operations such as; safe and urgent patient transfers between emergency, ICU and critical operating rooms and also recurring patient transfers for routine procedures.
• Also responsible for on-the-fly coordination of RACE calls (cardiac arrest) and other time sensitive trauma situations.
• Direct daily scheduling of tasks, managing KPI's and productivity metrics and allocating work responsibilities to unionized employees.
• In-depth understanding of collective agreement and managing staff within its parameters.
• Broad knowledge of various job designations/descriptions and the ability to coordinate employees best suited for each task to optimize workflow.
• Responsible for a large and diverse staff, working in different capacities throughout a large constantly changing environment.

Materials Management

• Managed the distribution of supplies and materials throughout the 3 campuses of The Ottawa Hospital (General, Civic and Riverside) and satellite locations (Hawkesbury and Queensway Carleton).
• This includes coordinating the shipping and receiving of bulk orders to a central warehouse and redistribution between each campus and eventually downstream to individual units (50 + units per campus with separate needs, use cycles and product demands).
• Responsible for daily evaluation and supply allocation to various clinical units with unique use cycles and specific needs.

Involved in the planning and implementing of The Regional Warehouse Project, which saw the construction of a new warehouse facility and amalgamation of supply chains into a central distribution model. This project included the implementation of new technologies (Oracle), new workflows and training of staff in new procedures and protocols. This project realized budget savings in excess of 750k annually, reduction in carrying inventory by 25% and reduced product wastage by 10%.

Clinical Operations

• Comprehensive oversight of day-to-day operational aspects, as it relates to the patients, staff members and the facility.
• Organized recruitment and placement of required staff, establish organizational structures.
• Delegated tasks and accountabilities, established work schedules, monitored and evaluated performance.
• Implemented and enforced all regulatory standards, requirements and guidelines.
• Maintained a safe and professional treatment environment in the clinic.
• Developed effective partnerships with suppliers.
• Independently managed the finalization of business contracts regarding the clinic.
• Liaise with doctor to ensure internal business needs are being met.
• Onboarded new employees with training and new hire documentation.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Developed detailed plans based on broad guidance and direction.