Michal Bores
Whitehorse,Canada
Summary
Results-oriented professional with extensive experience in hospitality management and healthcare administration. Proven track record in financial analytics, budget development, and enhancing operational efficiency in high-volume settings as a Director of Food and Beverage. Expertise in medical documentation and claims evaluation as a Medical Claims Assessor and Senior Medical Coordinator. Strong analytical skills combined with a commitment to service excellence, ensuring performance and compliance in diverse environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Food and Beverage
Northern Vision Development LP
Whitehorse, Yukon
12.2023 - Current
- Managed cross-functional teams to enhance service quality and operational efficiency.
- Oversaw budget planning and cost control measures for all food and beverage operations.
- Coordinated special events, ensuring seamless execution of dining experiences.
- Supervised the selection, training, development, and evaluation of staff members.
- Developed and managed departmental budget, revenue goals, and cost controls.
- Reviewed profit and loss statements regularly to assess financial performance of the restaurant.
Restaurant General Manager
Belly of the Bison & Gold Pan Saloon
Whitehorse, YT
08.2022 - 12.2023
- Managed daily restaurant operations and ensured seamless service delivery.
- Oversaw staff recruitment, training, and performance evaluations for team development.
- Controlled inventory levels and implemented cost management strategies effectively.
- Developed and executed marketing initiatives to enhance customer engagement.
- Fostered a positive work environment through team-building activities and communication.
Bar Manager
Gold Pan Saloon
Whitehorse, Yukon
09.2021 - 08.2022
- Managed daily bar operations and staff schedules effectively.
- Trained staff on customer service standards and cocktail preparation techniques.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
Baker & Cook
The Chocolate Claim
Whitehorse, Canada
10.2018 - 09.2021
- Baking all savory and sweet goods, incl. cakes on daily basis and for catering events
- Preparing sandwiches, paninis and another catering goods, charcuterie plates, packed lunches and breakfast for government events
- Working as a bartender on banquets and events catered by The Claim
Brunch Cook
Burnt Toast Cafe
Whitehorse, Canada
10.2018 - 05.2019
- Preparing brunch menu in very busy environment
Cook
Town and Mountain Hotel
Whitehorse, Canada
10.2018 - 12.2018
- Preparing classic pub food and pizzas
- On-Call shifts
Grill Chef
The Street Food Eatery
Calgary, Canada
06.2018 - 09.2018
- Burgers, Indian, Korean and Vegan cuisine
- Prepare a variety of foods, such as meats, vegetables, desserts
Chef
Blue Vinny Diner
Calgary, Canada
06.2018 - 09.2018
- Prepared various foods by grilling, cooking, and frying items like french fries, eggs, and pancakes.
Garnished meats including hamburgers and steaks for improved customer appeal.
Bartender & Banquet Server
Bergrestaurant Madrisa Hof
Klosters, Switzerland
12.2017 - 05.2018
- Served guests at outdoor bar in high-traffic ski slope restaurant.
- Provided bartending services for events and banquets, ensuring excellent customer experiences.
- Maintained a fast-paced service atmosphere in busy mountain restaurant setting.
Unihockey Coach
Iron Marmots Davos
Davos, Switzerland
12.2017 - 05.2018
- Plan, organize, and conduct practice sessions.
Bartender & Server
Wellness Hotel Toni
Kaprun, Austria
01.2017 - 09.2017
- Served food, beverages, and desserts to hotel guests in their rooms.
- Prepared various beverages at all-inclusive hotel bar.
Bartender & Server
La Tavernetta Ristorante
Cortina d'Ampezzo, Italy
09.2016 - 01.2017
- Provided food and beverage service in classic Alpine restaurant setting.
- Operated efficiently in fast-paced environment.
- Maintained high standards of customer service during peak hours.
Bartender & Server
Capsis resort Out of the Blue
Agia Pelagia, Greece
04.2016 - 09.2016
- Provided food and beverage service in hotel main, Italian, and Greek restaurants.
- Executed bartending duties at events and banquets, ensuring guest satisfaction.
Medical Claims Processor
Nationale Nederlanden
Praha, Czech Republic
08.2015 - 04.2016
- Utilized computers for database management and word processing applications.
- Investigated and evaluated claims, applying technical knowledge to ensure prompt resolutions.
- Entered claim payments and new claims into computer system, maintaining concise documentation.
Senior Medical Coordinator
Europ Assistance
Prague, Czech Republic
11.2009 - 08.2015
- Organized global medical transports, examinations, and advice for diverse clientele.
- Specialized in handling complex claims and medical conditions.
- Facilitated daily communications in English and German to improve service efficiency.
Unihockey Coach
Unihockey Team Panthers
Prague, Czech Republic
01.2006 - 05.2014
- Planned, organized, and conducted effective practice sessions for athletes.
- Provided training direction, motivation, and nutritional advice to enhance performance.
- Developed and arranged competition schedules and programs for optimal participation.
Education
SPECIALIST WITH DIPLOMA - MEDICAL LOGISTIC
Association of Samaritans Czech republic
Prague, Czech republic06.2012
BACHELOR - TOURISM & GASTRONOMY
University of Tourism
Praha, Czech Republic05.2009
HIGH SCHOOL DIPLOMA - ECONOMY & LANGUAGES
English & German Academy
Prague, Czech Republic05.2006
Skills
- Budget management
- Staff training
- Profit analysis
- Effective communication
- Problem solving
- Leadership skills
- Conflict resolution
- Operational efficiency
- Intuit quickbooks
- Critical thinking
Affiliations
- Active daily athlete
- Traveler
- Outdoor lover
Certification
- Smart Serve & WHIMS
- First Aid Certificate
- Headversity and Masterclass participant
Languages
English
Full Professional
Czech
Native/ Bilingual
German
Professional
Italian
Limited
Greek
Elementary
References
References available upon request.
Timeline
Director of Food and Beverage
Northern Vision Development LP
12.2023 - Current
Restaurant General Manager
Belly of the Bison & Gold Pan Saloon
08.2022 - 12.2023
Bar Manager
Gold Pan Saloon
09.2021 - 08.2022
Baker & Cook
The Chocolate Claim
10.2018 - 09.2021
Brunch Cook
Burnt Toast Cafe
10.2018 - 05.2019
Cook
Town and Mountain Hotel
10.2018 - 12.2018
Grill Chef
The Street Food Eatery
06.2018 - 09.2018
Chef
Blue Vinny Diner
06.2018 - 09.2018
Bartender & Banquet Server
Bergrestaurant Madrisa Hof
12.2017 - 05.2018
Unihockey Coach
Iron Marmots Davos
12.2017 - 05.2018
Bartender & Server
Wellness Hotel Toni
01.2017 - 09.2017
Bartender & Server
La Tavernetta Ristorante
09.2016 - 01.2017
Bartender & Server
Capsis resort Out of the Blue
04.2016 - 09.2016
Medical Claims Processor
Nationale Nederlanden
08.2015 - 04.2016
Senior Medical Coordinator
Europ Assistance
11.2009 - 08.2015
Unihockey Coach
Unihockey Team Panthers
01.2006 - 05.2014
SPECIALIST WITH DIPLOMA - MEDICAL LOGISTIC
Association of Samaritans Czech republic
BACHELOR - TOURISM & GASTRONOMY
University of Tourism
HIGH SCHOOL DIPLOMA - ECONOMY & LANGUAGES
English & German Academy
Similar Profiles
LOLITA CALUBLOLITA CALUB
Technical Technician at Northern lite Mfg LPTechnical Technician at Northern lite Mfg LP
Lauren BeachLauren Beach
ASSOC CLINICAL RESEARCH MGR | PROJECT ASSISTANT at PPD DEVELOPMENT, LPASSOC CLINICAL RESEARCH MGR | PROJECT ASSISTANT at PPD DEVELOPMENT, LP
Carmine CaporussoCarmine Caporusso
Asset Manager at A.V.L., LP/Titus DevelopmentAsset Manager at A.V.L., LP/Titus Development
ORLAN LUMANTAOORLAN LUMANTAO
Events & Administrative Coordinator at YukonstructEvents & Administrative Coordinator at Yukonstruct
Parneet KaurParneet Kaur
Shift Supervisor at StarbucksShift Supervisor at Starbucks