Michaiyha Johnson
San Jose
Summary
Forward-thinking Manager experienced in implementing innovative processes and managing key projects. Delivered impactful solutions through effective problem-solving skills and thorough knowledge of policies and procedures. Committed to contributing to a collaborative team environment while continuously enhancing personal expertise.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Manager
Lewis & Joan Platt East Palo Alto Family YMCA
East Palo Alto
03.2026 - Current
- Managed the overall facility in the absence of a Director, performed walk-throughs, checked lifeguards, and completed incident reports.
- Analyzed data, conducted research, and prepared ongoing branch status reports for management to inform decision-making.
- Communicated with branch team members regarding invoices, collections, refunds, and membership status to ensure alignment and clarity.
- Provided administrative support for Annual Campaign donations by entering billing, invoicing, thank you letters, and managing collections.
- Provide reports, administrative and technical support to branches, departments, and program areas which may include training related to membership.
- Provide support to all areas including Wellness, Youth Development, Overnight Camp, etc.
- Responsible for answering questions, greeting members, guests, participants, and promoting Y programs.
- Follow through with potential members and participants.
- Answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.
- Administrative duties include preparing and entering data.
Customer Service & Sales Representative
Hertz
San Jose
07.2022 - Current
- Effectively communicate and offer ancillary products and services to enhance customers' travel experience.
- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customers' responsibility of damage, fuel options and vehicle upsells.
- Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.
- Converted phone inquiries into confirmed reservations and rentals, enhancing overall customer engagement.
- Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
- Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service.
- Maximized revenue opportunities by actively soliciting business after every rate quote and addressing customer objections to reservations.
- Viewed every customer contact as a sales opportunity, actively soliciting reservations during customer service calls.
- Served customers at San Jose Mineta International Airport, contributing to a high-volume rental service.
Wholesale/Retail Distribution Delivery Dispatch
The Parent Co., Caliva
San Jose
10.2021 - 06.2022
- Managed time effectively to meet deadlines.
- Problem solving with product knowledge.
- Operating large vehicles for transporting product.
- Cultivated and maintained professional relationships with vendors.
- Executed long-haul transfers of warehouse inventory efficiently.
- Maintained thorough understanding of company policies and regulations.
- Securely deliver time-sensitive packages to local and other counties.
- Served as brand ambassador, addressing customer inquiries and enhancing product knowledge.
- Comply with company security protocols, DOT regulations, CA Department of Cannabis Control Regulations, and all company policies and procedures.
Shift Lead
Jamba Juice
Morgan Hill/San Jose
02.2023 - 08.2023
- Managing all breaks and lunch times.
- Taking guests' orders with a smile.
- Coordinated breaks and lunch times to ensure smooth operations.
- Engaged in daily discussions with team members to ensure effective collaboration.
- Making Smoothies to the expectation of our guests.
- Assigned and completed tasks efficiently.
- Preparing store for closing; Stocking product, Closing out tills, Counting Safe, Documenting End of night Deposits, Cleaning kiosk.
- Prepared store for closing by stocking products, closing tills, counting safe, documenting end-of-night deposits, and cleaning kiosk.
Caretaker
Quality Respite & Home Care
San Jose
11.2018 - 10.2021
- Coordinated preparation of activities to enhance client engagement.
- Completing task for client such as helping with home, light housekeeping, and completing chores given for client.
- Collaborated with ABA and mental health clients to support their needs.
Guest Advocate
Target
Morgan Hill/San Jose
03.2019 - 01.2021
- Greeted guests during checkout process.
- Checked out guests and their items efficiently to enhance their shopping experience.
- Informed guests about Target Credit Card benefits, assisting in their decision-making process.
- Answering any questions guests may have and making sure their last encounter with the store is a good one.
Caretaker
College Nannies & Tutors
San Jose
09.2018 - 04.2019
- Prepared engaging activities in advance to enhance children's learning and enjoyment.
- Facilitated positive interactions with children to support their emotional and social development.
- Assuring safety for children.
- Compiled daily reports on children's progress and activities to communicate effectively with parents and staff.
- Developed strong working relationships with tenants through courteous customer service practices.
Sales Associate
Ross Dress For Less
Morgan Hill
03.2019 - 09.2019
- Executed customer transactions accurately at point of sale.
- Conducted training sessions for new associates.
- Managed customer returns to maintain inventory accuracy.
- Managed closing and opening shifts to maintain operational consistency.
- Putting merchandise back onto the floor.
- Styled clothing on mannequins to showcase new arrivals.
Cashier
Erik's DeliCafe
Morgan Hill
12.2017 - 01.2019
- Ensured customer satisfaction by providing friendly and efficient service.
- Maintained store readiness by stocking shelves and organizing merchandise for next day.
- Collaborated with team members to ensure timely service during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Aide
Evergreen Branch Library
San Jose
03.2017 - 05.2017
- Maintained library cleanliness throughout the day to enhance user experience.
- Ensured inventory availability for public access to support patron needs.
- Organized inventory for easy access, facilitating efficient customer service.
- Customers' questions are answered if necessary.
- Conducted programs and events to engage community members.
- Collaborated with staff to improve library services and operations.
Education
Psychology, Ethnics Studies
Evergreen Valley College
San JoseDiploma -
Ann Sobrato High School
Morgan HillSkills
- Project management
- Staff management
- Shift scheduling
- Reporting and documenting
- Data literacy
- Team coaching
- Customer service
- Team coaching
- Adaptive communication
- Emotional intelligence
- Reporting and documenting
Certification
HSI Adult First Aid | CPR AED All Ages, 06/01/26, 06/01/28, American Safety & Health Institute
Timeline
Manager
Lewis & Joan Platt East Palo Alto Family YMCA
03.2026 - Current
Shift Lead
Jamba Juice
02.2023 - 08.2023
Customer Service & Sales Representative
Hertz
07.2022 - Current
Wholesale/Retail Distribution Delivery Dispatch
The Parent Co., Caliva
10.2021 - 06.2022
Guest Advocate
Target
03.2019 - 01.2021
Sales Associate
Ross Dress For Less
03.2019 - 09.2019
Caretaker
Quality Respite & Home Care
11.2018 - 10.2021
Caretaker
College Nannies & Tutors
09.2018 - 04.2019
Cashier
Erik's DeliCafe
12.2017 - 01.2019
Aide
Evergreen Branch Library
03.2017 - 05.2017
Psychology, Ethnics Studies
Evergreen Valley College
Diploma -
Ann Sobrato High School