Michael Twumasi Acheampong
Summary
Motivated Packager with experience in customer service, adept at enhancing operational efficiency and customer satisfaction, leveraged pallet jack expertise and exceptional communication skills at Mosaic African Foods. Achieved significant reductions in customer wait times and increased productivity by prioritizing tasks. Fluent in English with a proficiency in Microsoft Office, excel in fast-paced environments, consistently meeting and exceeding employer expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Grocery Assistant/Packer/Bagger/Stocker
Mosaic African Foods(Filad Enterprise)
03.2024 - Current
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept, and mopped floors for professional appearance.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Worked together with cashiers to guarantee customer satisfaction.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Placed items into bags, boxes or other containers.
- Sorted and stacked finished items.
- Counted items to verify accuracy of orders.
- Loaded items onto conveyor belts and pallets.
- Re-packaged damaged or incorrectly packaged items.
- Weighed packaged items to calculate total weight.
- Utilized adhesive labels and other materials to package items
- Lifted, moved and organized large boxes of food to transport to and from storage.
- Increased productivity by swiftly moving from one task to another, prioritizing time-sensitive orders while maintaining attention to detail.
- Maintained a safe working environment, adhering to company safety guidelines and identifying potential hazards.
- Maximized storage space by efficiently organizing products according to size, weight, and type in designated areas of the warehouse.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Stocked shelves to match planogram images and instructions.
- Kept work areas neat, clean and free from debris.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
- Use machine mat cutting machine to cut meats to customer specifications.
- Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
Warehouse Officer
Homefoods Processing and Cannery Limited
11.2022 - 12.2023
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Keeping inventory and stock of items.
- Receiving and dispatching merchandise.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Sorted and delivered materials to different work areas and staff.
- Loaded and unloaded delivery trucks promptly for further distribution.
Factory Worker
Samba Food Limited
09.2021 - 10.2022
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained clean and safe workspace by adhering to safety protocols and regularly organizing factory floor.
- Collaborated with team members to meet daily production quotas, promoting positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
General Laborer/Sorting/Packing/Cleaning Crew Member
Green Packs
11.2020 - 08.2021
- Packing and sorting of items.
- Maintained clean and organized worksites, minimizing hazards and promoting safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Bachelor of Science - Information Technology
Ghana Technology University
Ghana 09.2019
Skills
- Pallet Jack Operation
- Heavy Lifting
- Shelf Stocking
- Fast Learner
- Good Communicator
- Product Knowledge
- Customer service-focused
- English Fluency
Languages
English
Full Professional
Certification
1. First Aid, AED and CPR.
2.The Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.
3. Worker Health Safety Awareness in 4 steps.
4. Manual Materials Handling Awareness Training
Key Competencies
- Ability to stand for longer hours.
- Ability to lift heavy objects.
- Operating machinery and handling raw materials.
- Assemble line production
- Analytic, Problem-Solving skills and Results Oriented
Timeline
Grocery Assistant/Packer/Bagger/Stocker
Mosaic African Foods(Filad Enterprise)
03.2024 - Current
Warehouse Officer
Homefoods Processing and Cannery Limited
11.2022 - 12.2023
Factory Worker
Samba Food Limited
09.2021 - 10.2022
General Laborer/Sorting/Packing/Cleaning Crew Member
Green Packs
11.2020 - 08.2021
Bachelor of Science - Information Technology
Ghana Technology University
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