Michaels OFFIONG

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Cultivated interpersonal skills by building positive relationships with others.

Delivered campaigns to solidify new client opportunities and generate new business.
Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
Consistently exceeded quotas through penetration of new accounts.
Performed client research and identified opportunities for account growth, account penetration and market expansion.
Built relationships with colleagues to facilitate teamwork, cooperation and success.
Kept meticulous client notes and updated account information in company databases.
Completed and submitted monthly and yearly reports to support executive decision making.
Collaborated with sales and marketing departments to support client acquisition.
Generated new business with marketing initiatives and strategic plans.
Negotiated and closed long-term agreements with new clients in assigned territory.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Developed and maintained strong working relationships with professionals within assigned territory.
Monitored service after sale and implemented quick and effective problem resolutions.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Contributed to event marketing, sales and brand promotion.
Trained new employees on customer service, money handling and organizing strategies.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Kept detailed records of daily activities through online customer database.
Selected correct products based on customer needs, product specifications and applicable regulations.
Attended monthly sales meetings and quarterly sales trainings.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Contributed to team objectives in fast-paced environment.
Informed customers of promotions to increase sales productivity and volume.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Presented professional image consistent with company's brand values.
Stayed current on company offerings and industry trends.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Maintained current knowledge of evolving changes in marketplace.
Achieved or exceeded company-defined sales quotas.
Negotiated prices, terms of sales and service agreements.
Developed, maintained and utilized diverse client base.
Generated advertising brochure for vendor use.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Set and achieved company defined sales goals.
Recorded accurate and efficient records in customer database.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Built relationships with customers and community to promote long term business growth.

Assisted in all client relations including bookings, project management, and money handling.
Coordination for center tours including large groups.
Accepted payments for bookings along with invoice management.
Consistently improving customer service experiences through expert resolution of conflicts, issues and concerns.
Served as the main point of contact for clients, partners and target groups.
Responded to all inquiries from the general public and our clients in a prompt and professional manner.
Coordinated operations with other emergency service groups.
Developed and implemented community engagement requirements and programs.
Contributed to work plans, reports, success stories, and other deliverables.
Coordinated and implemented various community engagement activities.
Conducted surveys and analyzed data and prepared and maintained reports and records.
Liaised with political organizations and initiatives to confirm consideration of community best interests within campaigns and political agendas.
Trained effective social change leaders to run strategic campaigns by organizing news conferences, building strong coalitions, and generating grassroots support.
Coordinated and implemented numerous meetings, forums and community events.
Participated in strategy development and planning to grow organizing program and advance campaigns.
Collaborated with community organizations in other regions to support state-wide and national outreach initiatives.
Transcribed data and organized spreadsheets to record pledges, phone calls, and canvassing.
Wrote and distributed informational papers, gave out representative contact information and educated community members about specific issues.
Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
Generated reports to evaluate program success and make modifications.

Coordination and setup for community holiday events.
Setup and maintenance of social media accounts.
Assisted in maintaining effective communication between board members.
Developed highly compatible client and board relationships.
Evaluated donation and sponsorship requests and made funding recommendations.
Assisted with business communications via email, social media and mailings.
Conducted analysis of community needs and resources to support strategic plans.
Developed classes and events fostering loyalty and educating groups about offerings.
Led staff development meetings to organize volunteers and members toward unified goals.
Participated in strategy development and planning to grow organizing program and advance campaigns.
Spoke at public events, evangelizing for organizational goals and interests.
Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
Trained team leaders to oversee volunteers and organization members during special events.
Conducted meetings with clergy, community leaders and organizational ally leadership.
Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
Liaised with political organizations and initiatives to confirm consideration of community best interests within campaigns and political agendas.
Canvassed areas to increase support and raise funds.
Trained effective social change leaders to run strategic campaigns by organizing news conferences, building strong coalitions, and generating grassroots support.
Delivered translation services through fluency in english and native languages.
Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
Wrote and distributed informational papers, gave out representative contact information and educated community members about specific issues.
Generated reports to evaluate program success and make modifications.
Transcribed data and organized spreadsheets to record pledges, phone calls, and canvassing.
Collaborated with community organizations in other regions to support state-wide and national outreach initiatives.
Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
Engaged with larger campaigns to build deeply collaborative partnerships.

Effectively communicated with customers by providing high level of customer service.
Resolve customer inquiries and issues promptly.
Maintaining stability under high pressure environments.
Building positive customer rapport to improve positive company outlook.
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Kept projects on schedule by managing deadlines and adjusting workflows.
Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
Prepared meeting agendas and minutes for distribution and record keeping.
Created job files for each project and maintained current data in each file.
Wrote technical narratives to document processes and design changes.
Tracked hours and expenses to keep project on task and within budgetary parameters.
Responded to requests for information on materials to inquiring parties.
Kept corporate and client information confidential, adhering to data safety measures.
Established rapport and engaged with stakeholders to build lasting professional relationships.
Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
Arranged travel and accommodation for team members and project partners.
Assisted with onboarding newly hired staff members and coached on task prioritization.
Maintained database and spreadsheets with accurate inventory and status.
Analyzed project performance data to identify areas of improvement.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Monitored project progress, identified risks and took corrective action as needed.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Developed and implemented project plans and budgets to ensure successful execution.
Maintained open communication by presenting regular updates on project status to customers.