Michaels Offiong
Business Development
Fort McMurray,AB
Summary
Exceptionally dedicated, highly dependable and client-focus professional with expert knowledge of general clerical functions. Demonstrated ability to complete day-to-day administrative duties and handle project management. Energetic and knowledgeable Community Engagement Associate bringing more than 5 years of experience in clerical and program support. Solid data entry, customer service and schedule management abilities. Focused on optimizing processes and building strong relationships to foster community development.
Overview
14
14
years of professional experience
Work History
Security Professional
Paladin Security Group
09.2023 - Current
- Checks identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provides effective customer service by welcoming customers and registering them.
- Acts as first responder in an event of emergency or crisis.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Ability to meet physical requirement such as standing, walking, bending and sitting for extended period.
- Ability to understand and follow site policies and procedures.
- Monitors property and investigates areas of suspicion.
- Greets guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafts reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Assesses ongoing risk factors and suggests improvements to senior management and site managers.
- Records incident reports with detailed accounts of occurrences.
- Supervises grounds, employee entrances, and exits and security officers on duty.
- Provides safety reports and data analysis to building managers to inform security processes.
- Screens incoming employees, personal belongings, and shipments for security concerns.
- Guides periodic property safety inspections and oversees remedial action for potential hazards.
- Completes vulnerability scans to identify at-risk systems and remediate issues.
- Oversees credentialing activities for all employees, contractors and consultants.
- Contributes system roadmapping, design and launch services to address information vulnerability.
- Partners with IT department to minimize exploits on system coverage.
- Manages information system regulatory compliance to meet updated guidelines.
- Manages and supports organization-wide privacy and security management measures.
Business Development Officer
Shoreline Logistics Nigeria Limited
03.2019 - 07.2023
- Delivered campaigns to solidify new client opportunities and generate new business.
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Consistently exceeded quotas through penetration of new accounts.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Kept meticulous client notes and updated account information in company databases.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Collaborated with sales and marketing departments to support client acquisition.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to event marketing, sales and brand promotion.
- Trained new employees on customer service, money handling and organizing strategies.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
- Developed, maintained and utilized diverse client base.
- Generated advertising brochure for vendor use.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in customer database.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
Lead, Community Engagement/Mobilization
Concern Universal
06.2015 - 02.2019
- Assisted in all client relations including bookings, project management, and money handling.
- Coordination for center tours including large groups.
- Accepted payments for bookings along with invoice management.
- Consistently improving customer service experiences through expert resolution of conflicts, issues and concerns.
- Served as the main point of contact for clients, partners and target groups.
- Responded to all inquiries from the general public and our clients in a prompt and professional manner.
- Coordinated operations with other emergency service groups.
- Developed and implemented community engagement requirements and programs.
- Contributed to work plans, reports, success stories, and other deliverables.
- Coordinated and implemented various community engagement activities.
- Conducted surveys and analyzed data and prepared and maintained reports and records.
- Liaised with political organizations and initiatives to confirm consideration of community best interests within campaigns and political agendas.
- Trained effective social change leaders to run strategic campaigns by organizing news conferences, building strong coalitions, and generating grassroots support.
- Coordinated and implemented numerous meetings, forums and community events.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Collaborated with community organizations in other regions to support state-wide and national outreach initiatives.
- Transcribed data and organized spreadsheets to record pledges, phone calls, and canvassing.
- Wrote and distributed informational papers, gave out representative contact information and educated community members about specific issues.
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Generated reports to evaluate program success and make modifications.
Community Engagement Coordinator
State Project Team (SPT), CRS Min. Of Social Dev.
01.2013 - 04.2015
- Coordination and setup for community holiday events.
- Setup and maintenance of social media accounts.
- Assisted in maintaining effective communication between board members.
- Developed highly compatible client and board relationships.
- Evaluated donation and sponsorship requests and made funding recommendations.
- Assisted with business communications via email, social media and mailings.
- Conducted analysis of community needs and resources to support strategic plans.
- Developed classes and events fostering loyalty and educating groups about offerings.
- Led staff development meetings to organize volunteers and members toward unified goals.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Spoke at public events, evangelizing for organizational goals and interests.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Trained team leaders to oversee volunteers and organization members during special events.
- Conducted meetings with clergy, community leaders and organizational ally leadership.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Liaised with political organizations and initiatives to confirm consideration of community best interests within campaigns and political agendas.
- Canvassed areas to increase support and raise funds.
- Trained effective social change leaders to run strategic campaigns by organizing news conferences, building strong coalitions, and generating grassroots support.
- Delivered translation services through fluency in english and native languages.
- Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
- Wrote and distributed informational papers, gave out representative contact information and educated community members about specific issues.
- Generated reports to evaluate program success and make modifications.
- Transcribed data and organized spreadsheets to record pledges, phone calls, and canvassing.
- Collaborated with community organizations in other regions to support state-wide and national outreach initiatives.
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Engaged with larger campaigns to build deeply collaborative partnerships.
Project Coordinator
Noble Friends Initiative
01.2010 - 02.2013
- Effectively communicated with customers by providing high level of customer service.
- Resolve customer inquiries and issues promptly.
- Maintaining stability under high pressure environments.
- Building positive customer rapport to improve positive company outlook.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Wrote technical narratives to document processes and design changes.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Responded to requests for information on materials to inquiring parties.
- Kept corporate and client information confidential, adhering to data safety measures.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Arranged travel and accommodation for team members and project partners.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Maintained database and spreadsheets with accurate inventory and status.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Maintained open communication by presenting regular updates on project status to customers.
Education
Bachelor of Science - Policy Studies And Administration
University of Calabar
Calabar, Nigeria09.2008
Associate of Science - Diploma in Personnel Management
University of Calabar
Calabar, Nigeria09.2003
GED -
Ediene College
Akwa Ibom, Nigeria09.1999
Skills
- Customer service expertise
- Data Entry Protocols
- Proficient in Microsoft Office
- Strong organizational skills
- Ability to operate and utilize equipment and machinery
- Community-based planning
- Approachable
- Strong interpersonal skills
- Operations management
- Data Filing
- Invoice Processing
- Daily incident reporting
- Safety and security regulations
- Emergency Response
- CCTV Monitoring
- Threat Management
- Vulnerability Assessment
- IT Security
- Security team management
- Company risk management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Anyone who desires to lead someday must humbly and consciously learn to follow. He/she must be responsible for all that is committed to him/her and treats his/her principal's business as his/her own.
Timeline
Security Professional
Paladin Security Group
09.2023 - Current
Business Development Officer
Shoreline Logistics Nigeria Limited
03.2019 - 07.2023
Lead, Community Engagement/Mobilization
Concern Universal
06.2015 - 02.2019
Community Engagement Coordinator
State Project Team (SPT), CRS Min. Of Social Dev.
01.2013 - 04.2015
Project Coordinator
Noble Friends Initiative
01.2010 - 02.2013
Bachelor of Science - Policy Studies And Administration
University of Calabar
Associate of Science - Diploma in Personnel Management
University of Calabar
GED -
Ediene College
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