Michael Rupp
Laguna Niguel
Summary
Friendly, adaptable professional with extensive customer service and sales experience seeking a Crew Member position at Trader Joe’s. Known for creating positive customer experiences, working collaboratively in fast-paced environments, and solving problems with a smile.
Overview
12
12
years of professional experience
Work History
Investment & Development Specialist
Motive Asset Partners
08.2023 - Current
- Conduct cold-calls to prospect external lead sources and advance sales process.
- Work with municipalities and non-profit organizations to fund capital improvement projects.
- Close new business and streamline account transition to investment department.
- Complete projects in alignment with target deadlines and financial objectives.
Mortgage Loan Officer / Client Relationship Manager
Various Financial Institutions
05.2018 - 05.2022
- Delivered personalized service to hundreds of clients, helping them understand complex financial products while fostering trust and repeat business.
- Handled high call volume (80–100+ daily) while maintaining professionalism, empathy, and consistent follow-up.
- Generated over $20 million in annual loan volume by carefully listening to client needs and presenting thoughtful, custom-fit solutions.
- Followed structured needs-based approach similar to Trader Joe’s customer interaction model: assess, recommend, follow-through.
- Maintained detailed client pipelines and ensured timely follow-ups—skills directly transferable to retail inventory and shift task management.
- Worked closely with colleagues and leadership to meet shared goals, coach team members, and improve processes.
Advertising Account Representative
Orange County Register
08.2013 - 02.2016
- Worked with local businesses in the Anaheim area to secure their advertising business for print, digital, &
custom media. - Assisted clients with all aspects of their marketing campaigns to ensure the best ROI.
- Liaised between clients and internal departments, ensuring clear communication of expectations and deliverables throughout the project lifecycle.
- Boosted client retention rates by proactively addressing concerns and offering customized solutions to meet their evolving needs.
Education
Bachelor of Arts -
University of Hawaii At Manoa
Honolulu, HI 05.2001 -
Skills
- Outstanding Customer Service
- High-Volume Call Handling
- Team Collaboration
- Sales Support & Product Knowledge
- Efficient Multitasking
- Attention to Detail
- Adaptability & Reliability
- Conflict Resolution
- Inventory Awareness
- Positive, Friendly Attitude
Additional Information
Available for flexible shifts, including weekends and holidays, Comfortable standing for long periods and lifting up to 50 lbs, Committed to providing an upbeat, team-oriented shopping experience, Familiar with POS systems, inventory checks, and fast-paced work environments
Timeline
Investment & Development Specialist
Motive Asset Partners
08.2023 - Current
Mortgage Loan Officer / Client Relationship Manager
Various Financial Institutions
05.2018 - 05.2022
Advertising Account Representative
Orange County Register
08.2013 - 02.2016
Bachelor of Arts -
University of Hawaii At Manoa
05.2001 -
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