I personally enjoy fitness and running The most recent running event I've trained for and completed was the LA Marathon and the Run Through Redlands Half Marathon
MICHAEL RAYA
General Manager
Redlands
Summary
Dynamic General Manager and Lead Field Service Engineer with a proven track record of driving operational excellence across multiple locations for CMJK Enterprises Inc. Dedicated to delivering results and exceeding expectations through effective collaboration and problem-solving.
Overview
8
8
years of professional experience
Work History
General Manager
CMJK Enterprises Inc.
07.2017 - Current
- Controlling Profit & Loss - lead a team to implement cost-saving measures that reduced expenses by 25% and increased profit by 15% over the most recent two years
- Responsible for conducting weekly/monthly inventory - recorded data manually using QSR soft applications, verified and compared items to physical stocks, and investigated discrepancies and adjusted errors
- Generating an action plan to control areas of opportunity - analyze sales and staffing data to create action plans and set short-term/long-term goals to achieve monthly targets and store growth
- Ensuring quality is meeting standards - reviewing customer feedback through surveys and auditing each section of the site using quality checklists and making necessary adjustments
- Conducting and managing store orders - based on what we have on-hand, using weekly sale data reports, and product mix I order what is needed for the store until the next shipment to control expenses and rotations
- Ensuring work environment is safe & sanitary - using safety & security checklists to ensure we are following OSHA guidelines to protect employees and customers that come into our location(s)
- Training staff and managers on store procedures - using resources from the hub we train each staff member using an in-house tablet and verify they obtain knowledge of the product/ procedure using the questionnaire on the site and visually following up on the floor
- Promoting & training new managers - based off employees’ behaviors, daily routines, and performance we promote and develop as well as managers to department managers - I utilize an employee report to ensure the management size meets the staff member level required to run successful shifts
Field Service Engineer (Operations Technology Professional Level 3/ OTP 3)
07.2017 - Current
- Supporting 6 locations on technology - completing installations, de-installations, and repairs on POS equipment including card readers, digital menu boards, Point of Sale registers, cash drawers, POS/ office printers, & timer monitoring systems
- Order and manage sites tech equipment - using recent repair reports I order what is needed to support all sites in any case of replacements or emergencies
- Organizing stores network camping - conducting monthly tech travel paths I use a checklist that ensures network is pinging and network health is at 100% - also making necessary adjustments
- Communication with owner/ operator & supervisors on upcoming/ on going projects - I create spreadsheets for all projects and schedule accordingly to ensure deadlines are not missed
- Price tax & activate pos keys for each site - by gathering data from Deloitte program we use this information to make decisions on prices using RFM
- Ability to create excel spreadsheets - manage tech service calls & tech support calls to reduce owner’s monthly cost
- Maintaining a good working relationship with outside vendors (AT&T, NCR, HME, etc.)
Education
Business Major
San Bernardino Valley Community College
Skills
- Adaptable in fast-paced environments
- Proficient in resolving complex issues
- Developing cross-training programs
- Proficient in time management strategies
- Effective professional conduct
- Knowledge transfer skills
Operational efficiency management
Customer engagement strategies
Collaborative team management
Project oversight
Interests
Timeline
General Manager
CMJK Enterprises Inc.
07.2017 - Current
Field Service Engineer (Operations Technology Professional Level 3/ OTP 3)
07.2017 - Current
Business Major
San Bernardino Valley Community College
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