Michael R. Crawford
Application Support Engineer
Los Angeles,CA
Summary
As an adept Application Engineer with over six years of professional experience, a proven track record of effectively assessing and incorporating software throughout the sales cycle, thereby fostering significant solutions and enhancing sales outcomes. Consistent partnership with development teams, project managers, and sales professionals to execute application designs that not only meet customer requirements but also address complex technical challenges. Commitment to offering comprehensive product training, rigorous testing, and continual refinement ensures cost-efficiency and a competitive edge in the marketplace.
Overview
7
7
years of professional experience
Work History
Sr Application Support Engineer
Sony
09.2023 - Current
- Managed and supported Sony Ci’s cloud-based applications using Amazon AWS, maintaining 99.9% uptime and enabling scalable multimedia workflows for over 150,000 customers.
- Leveraged MongoDB for database management, optimizing queries and improving data processing speed by 20%, ensuring efficient handling of video files across 100+ terabytes of data monthly.
- Integrated Telestream Vantage for advanced video transcoding within the Sony Ci platform, reducing transcoding time by 30% and ensuring seamless video format conversions for thousands of media files per week.
- Collaborated closely with development and infrastructure teams to troubleshoot and resolve media file transcoding and cloud storage issues, reducing system downtime by 15% and improving operational efficiency across 5+ key enterprise client projects.
Application Support Engineer
Roche, Tata Consultancy Services
09.2021 - 09.2023
- Monitored and responded to events impacting the production environment using tools like Dynatrace, Oracle SQL, and Jira.
- Conducting root cause analysis in partnership with Infrastructure Service Support team and managing client relationships
- Testing API endpoints for addressing web application issues using cURL and Postman
- Created and maintained log automation scripts to monitor complex issues using python and perl.
- Documenting resolutions for inclusion into support team knowledge base
Application Performance Engineer
Common Securitization Solutions, Allwyn Corp
10.2019 - 02.2021
- Proactively detected and resolved performance bottlenecks by applying insights gained from log analysis using Kibana and Splunk, mitigating potential disruptions and sustaining system agility.
- Synchronized Azure resources with performance demands, dynamically optimizing resource allocation and utilization to ensure efficient execution of data-intensive tasks.
- Implemented batch job using bash for efficient data processing, while ensuring data integrity and system stability.
IT Analyst
Maersk (Cogo Systems)
04.2017 - 10.2019
- Demonstrated proficiency in supporting Navis products, offering comprehensive technical insights, and delivering resolutions.
- Utilized SQL Server and log analysis to pinpoint and efficiently resolve complex technical issues, ensuring minimal downtime.
Education
Bachelor of Science - Computer Science
California State University
Long Beach, CA 09.2015 - 2017.05
Associates of Mathematics and Natural - Sciences
Los Angeles Harbor College
Wilmington, CASkills
Programming Languages: HTML, CSS, JavaScript
Database Management: SQL
Web Technology API's
Operating Systems: Linux, Unix, Windows
Monitoring & Log Management: Kibana, Splunk
Troubleshooting and Debugging
Version Control and Deployment
Networking fundamentals
Script Automation
Process Framework: ITIL
Artificial Intelligence
Communication Skills
Customer Service
Timeline
Sr Application Support Engineer
Sony
09.2023 - Current
Application Support Engineer
Roche, Tata Consultancy Services
09.2021 - 09.2023
Application Performance Engineer
Common Securitization Solutions, Allwyn Corp
10.2019 - 02.2021
IT Analyst
Maersk (Cogo Systems)
04.2017 - 10.2019
Bachelor of Science - Computer Science
California State University
09.2015 - 2017.05
Associates of Mathematics and Natural - Sciences
Los Angeles Harbor College
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