Michael Olsen
Edmonton,AB
Summary
Proactive and goal-oriented individual with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Proven track record for safe and effective equipment operation. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Terrain Park Supervisor
Snow Valley Ski Club
11.2019 - 05.2024
- Provided exceptional customer service by addressing visitor concerns and feedback promptly and professionally.
- Collaborated with local community groups to organize events, fostering positive relationships and partnerships.
- Reviewed incident reports thoroughly for accurate documentation and appropriate follow-up actions when necessary.
- Fostered a positive work environment through team building activities, improving overall morale among staff members.
- Conducted regular inspections of park facilities to identify areas needing repair or improvement.
- Conducted annual evaluations of employees'' performance providing constructive feedback which led to more efficient operations.
- Supervised park events, ensuring smooth operations and successful outcomes.
- Trained new employees on park policies and procedures, promoting a high standard of performance among staff members.
- Managed staff schedules and assignments, resulting in increased efficiency and productivity.
- Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
- Monitored weather conditions to plan work schedules effectively and minimize project delays.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
Arborist Apprentice
Millcreek Nursery
04.2019 - 10.2021
- Assisted in successful tree removals with precise cutting and rigging techniques to prevent accidents or damage.
- Developed strong relationships with clients through attentive listening, understanding their needs, and delivering tailored arboriculture solutions.
- Maintained accurate records of work performed, expenses incurred, and time spent on each project to ensure proper documentation for billing purposes.
- Promoted sustainable landscaping practices by recommending appropriate species selection for planting projects based on site conditions and client preferences.
- Streamlined permit acquisition process for tree work, ensuring compliance with local regulations.
- Optimized equipment performance with regular maintenance checks, decreasing downtime and increasing efficiency.
- Cleared grounds of limbs, snow and trash.
- Consistently met or exceeded job performance expectations, earning positive reviews from both clients and supervisors alike.
- Loaded and unloaded trucks and trailers.
- Managed project timelines effectively to ensure all tasks were completed within allocated timeframes, resulting in satisfied customers.
- Transported trees from truck to planting sites using appropriate equipment.( Picker Crane, Forklift, Power dolly)
Inside Sales Representative
Pro Sol-Golden Flooring
09.2017 - 09.2019
- Answered customers' questions regarding products, prices, and availability.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Shipping/Receiving Specialist
Pro Sol-Golden Flooring
10.2015 - 09.2017
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.
- Streamlined order processing with efficient materials handling and accurate placement of goods using a forklift in designated locations.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Assisted in inventory management through accurate record-keeping of forklift operations and stock movement.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Maneuvered forklift safely in congested and confined areas using precision and careful planning.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Expedited urgent orders to meet customer deadlines without compromising accuracy or quality standards.
- Communicated between customers, suppliers, and shipping companies to check on deliveries.
- Mentored junior staff, fostering a supportive work environment that encouraged professional growth.
- Increased customer satisfaction through timely shipment processing and proactive communication with clients.
Skills
- Heavy equipment operation
- Vehicle maintenance
- Hazardous material handling
- Problem-solving
- Time management
- Reliability
- Risk assessment
- Project planning
- Attention to detail
- Heavy lifting
- Department organization
Certification
- Intermediate First Aid - Level C CPR and AED. exp. June 13 2026
- Fall Protection Training-FPAB-4456, exp.September 2026
Timeline
Terrain Park Supervisor
Snow Valley Ski Club
11.2019 - 05.2024
Arborist Apprentice
Millcreek Nursery
04.2019 - 10.2021
Inside Sales Representative
Pro Sol-Golden Flooring
09.2017 - 09.2019
Shipping/Receiving Specialist
Pro Sol-Golden Flooring
10.2015 - 09.2017
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