Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Michael Loui Herrera

Regina,Canada

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

LINE COOK

Casino Regina and Moosejaw
08.2021 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Keep balance on the workflow inside the kitchen as being the conductor/expediter and making sure is up to timing and rhythm.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.

ORDER FULFILLMENT SPECIALIST

Skip The Dishes
10.2022 - 07.2023
  • Checked inventory and selected products from specific locations based upon availability.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Tracking each product on their expiration dates by utilizing software provided by tech company and making sure everything is up to date.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Monitored inventory levels to purchase adequate supply and consistent stock of products.

LEAD

LINE COOK, Golf's Steakhouse
04.2019 - 12.2021
  • Kept harmony in the kitchen by working in team with the other line cooks by providing excellent dinner service
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Worked hand in hand with Restaurant Manager in improving the menu and service
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Education

Bachelor of Science - Hospitality And Tourism Management

University of Saint Louis Tuguegarao
04.2014

High School Diploma -

University of Saint Louis Tuguegarao
Philippines
03.2010

Skills

  • Proficiency in Microsoft Office
  • Customer Relations
  • Typing Proficiency
  • Shipping and Receiving Understanding
  • Verbal and Written Communication
  • Attention to Detail
  • Employee Training
  • Production Efficiency

Accomplishments

Foundations: Data, Data, Everywhere
Completed on November 19, 2022


Ask Questions to Make Data-driven Decisions
Completed on December 12, 2022

Languages

English
Professional Working

Timeline

ORDER FULFILLMENT SPECIALIST

Skip The Dishes
10.2022 - 07.2023

LINE COOK

Casino Regina and Moosejaw
08.2021 - Current

LEAD

LINE COOK, Golf's Steakhouse
04.2019 - 12.2021

Bachelor of Science - Hospitality And Tourism Management

University of Saint Louis Tuguegarao

High School Diploma -

University of Saint Louis Tuguegarao

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Michael Loui Herrera