MICHAEL LEWIS

• Supported day-to-day operations in a fast-paced, on-site environment, following documented procedures and safety protocol.
• Implemented and documented standardized processes, including creating case studies and compiling data and documentation to ensure consistency and accuracy.
• Collected and analyzed operational data to improve efficiency, support inventory planning, and reduce workforce issues within the organization.
• Supported the implementation of new automated systems program by testing, configuring, and troubleshooting system issues, and compiling data and analysis for reporting.
• Performed troubleshooting and corrective actions for improving, and troubleshooting errors and malfunctions, and suggested changes to improve overall output to support continuous improvement.
• Maintained cleanliness and organization of work areas to ensure safety and efficiency.

• Setup computer systems for seamless collaborative workflow.
• Developed new and creative content to promote and enhance visuals using AI and conventional tools.
• Developed and created assets using templates and AI tools.
• Debugging and providing solutions to prevent interruptions.
• Repaired and adapted to hardware specifications for ensuring consumer compatibility.

• Implemented standardized procedures and compliance protocols in a regulated environment.
• Promoted proper hygiene practices amongst employees through training and awareness campaigns.
• Increased workflow efficiency when conducting detailed inspections and addressing issues promptly.
• Educated workers on safety protocols and handling chemicals used in sanitation process, reducing potential accidents and misuse.

• User Research Tester. Answer and fill out surveys and questionnaires relating to the game in development given for further analysis and statistical records.
• Tested software builds to identify bugs, performance issues and usability problems.
• Observe, Report (via verbal and written) and playtest developing console(s), controller(s) and games built for various mechanics and task including: Xbox Console and/or PC.
• Give live and post-play feedback to test givers.
• Communicate and share product thoughts of design in further development to ensure the game is more appealing, playable, desirable or influencing to consumers.

• Supported day-to-day operations in a fast-paced, high-volume environment requiring physical activity and technical procedures.
• Assisted customers while maintaining equipment, safety standards, and operational flow.
• Handled, stored, and replenished hazardous chemicals in compliance with OSHA regulations; role required OSHA certification and Washington State permitting.
• Communicated effectively with team members and supervisors to coordinate tasks and resolve issues.
• Adapted quickly to changing conditions, high workloads, and unexpected challenges to ensure continuous operations.
• Trained new staff on safety procedures and operational best practices.

Certifications & Compliance

• OSHA-Certified: Hazardous Chemical Handling (Washington State)