Michaella Ilka Ishimwe
120-415 Montreal Rd,ON
Summary
Seeking a full time job.
Overview
7
7
years of professional experience
Work History
Equitable Life
Costumer
09.2023 - 03.2024
- Served as an active liaison between facility administration and outside organizations coordinating volunteer efforts or partnering together for special initiatives designed specifically around enhancing resident experiences.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Allianz Insurance
11.2022 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Advised customer about their travel benefits
Customer Service Representative
Alight
09.2022 - 11.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Travel Representative
Airmiles
06.2022 - 09.2022
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Resolved travel problems, processed complaints, and issued refunds to maintain customer satisfaction.
- Refunds with airmiles points
Millennium, Sudbury ON
03.2021 - 08.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
Laurentian University Bookstore
01.2021 - 02.2021
- Answered questions from patrons and helped to find desired materials.
- Gained strong understanding of various methods for cataloging books and other materials.
- Collected and processed fines on overdue library materials.
- Entered new transactions and updated records of library users.
Crew member
Wendy's
01.2019 - 07.2019
Crew member
Mcdonald's
11.2017 - 12.2018
Sales associate
The shoe company Sudbury ON
08.2017 - 11.2017
Education
High School Diploma -
College Notre-Dame
Greater Sudbury, ON06.2018
Skills
- Understand the importance of customer service
- Quick learner who is eager to take on new responsibilities
- Excellent communication and interpersonal skills
- Microsoft office
- Team player; knows how to get along with employers and co-workers
- Polite and respectful towards others
- Reliable and available anytime
- Able to treat situations in a calm and professional manner
- Honest, positive attitude and has great sense of humor
- Over 3 years of customer service experience
- Bilingual English and French
- Teamwork and Collaboration
Languages
English
Full Professional
French
Full Professional
Timeline
Equitable Life
Costumer
09.2023 - 03.2024
Customer Service Representative
Allianz Insurance
11.2022 - 06.2023
Customer Service Representative
Alight
09.2022 - 11.2022
Travel Representative
Airmiles
06.2022 - 09.2022
Millennium, Sudbury ON
03.2021 - 08.2021
Laurentian University Bookstore
01.2021 - 02.2021
Crew member
Wendy's
01.2019 - 07.2019
Crew member
Mcdonald's
11.2017 - 12.2018
Sales associate
The shoe company Sudbury ON
08.2017 - 11.2017
High School Diploma -
College Notre-Dame