Michaella Tanghe
Winnipeg,Manitoba
Summary
Customer-focused Server Manager committed to offering best restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations.
Overview
5
5
years of professional experience
Work History
Server Manager
Smittys
07.2020 - Current
- Proactive in hiring and mentoring new staff
- Led team of servers to consistently meet customer service and developing a high-quality dining experience
- Handled guest complaints with positively and offered appreciation tokens to build customer loyalty.
- Provided coaching and counseling for staff as needed
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Supervisor
A&W
09.2018 - 07.2020
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers
Education
High School Diploma -
Windsor Park Collegiate
Winnipeg, MB06.2015
Skills
- Restaurant Operations
- Crew Coordination
- Risk Management
- Communication skills
- Problem-solving
- Multitasker
Languages
English
Native or Bilingual
Additional Information
References
Bowen Chen- Smittys Assistant Manager
1 (204) 881-0913
James Adamson- Smittys Supervisor
1 (204) 688-3614
Timeline
Server Manager
Smittys
07.2020 - Current
Supervisor
A&W
09.2018 - 07.2020
High School Diploma -
Windsor Park Collegiate
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