Michael John Pulma

• Provided audit reports of the floor in order for our inventory to be always up to date.
• Resolved internal issues, such as inventory mismatch and price mismatch.
• Stocked and managed auto parts stocks.
• Merchandized products
• Was able to easily learn and utilize company software to help customers from part searching and ordering, to return or warranty.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Trained and mentored junior employees on regulations, best practices, and performance strategies.
• Ensured compliance with company policies and industry regulations regarding the sale, storage, and handling of auto parts.
• Assisted customers who are not capable of doing what they need to do; such as, people who are of age and people who have disability or have lack of mobility.
• Always provided precise and honest information on a certain product that a customer is foreign to.
• Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
• Lastly, handled problematic customer professionally.

• Built and Customized keyboards for clients.

- Built 6 keyboard units

- Customized 6 pre-built keyboard units

• Managed my own inventory systematically and ordered parts for my clients.
• Walked through with clients on how they want their keyboard be built or be costumed.
• Always reassured clients with updates.
• Projects are made within a systemic schedules so that the end date of the are in sync with what I told to my clients.
• By the end of the project, I always maintain a strong connection to my clients.