Michael Francis P. Abuyen
Welland,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Al Bahiya Trading and Services
01.2023 - 12.2024
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Managed laundry sorting, washing, drying, and ironing.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
Housekeeping Supervisor
Yosh Hospitality
10.2017 - 01.2023
- In charge of appraisal for housekeeping attendants, waiters, storekeeper, and Dog handler
- Handles all training requirements for housekeeping staff
- Weekly property visits of 4 properties ( Abu Dhabi and Dubai )
- Communicate effectively and clearly any requests or maintenance to related departments
- Prepare the roster for Employees and clear pending days, annual leave, and public holidays to ensure effective operation
- Train Room Attendants on Standards of Performance (SOPs) to maintain the desired level of performance and Leading Quality Assurance standards
- Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed
- Filing delivery notes
- Monitor and updates pest control treatments in all the properties.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
Housekeeping Supervisor
Al Seef resort and Spa by Andalus
11.2016 - 09.2017
- Handles all training requirements for housekeeping staff
- Communicate effectively and clearly any requests or maintenance to related departments
- Prepare the roster for Employees and clear pending days, annual leave, and public holidays to ensure effective operation
- Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed
- Monitor and updates pest control treatments in all the properties
- Inspect all rooms after cleaning by room attendants
- Prepare special set-up of guests on their special occasions
- Coordinate with front office team and the rooms available for occupancy
- Report maintenances on the rooms and public areas
- Prepare preventive maintenance rooms
- Handle guest complains
- Prepare daily task sheet for room attendants.
Education
Diploma in Hospitality-Hotel and Restaurant Operations - Hospitality - Hotel And Restaurant Operations
Niagara College
Niagara On The Lake 04.2025
Skills
- Strong leadership skills: Able to motivate and manage a team of housekeepers effectively, providing guidance, feedback, and support when needed
- Attention to detail: Keen eye for detail and be able to spot even the smallest issues or areas that need attention
- Excellent communication skills: Communicate effectively with staff members, guests, and other departments within the establishment
- Organizational skills: Manage multiple tasks and priorities at once, ensuring that all cleaning and maintenance tasks are completed on time and to a high standard
- Problem-solving skills: Able to think on their feet and come up with creative solutions to any issues that arise during their shift
- Time-management skills: Able to manage their time effectively, prioritizing tasks and delegating responsibilities as needed
- Knowledge of cleaning and maintenance techniques: Have good understanding of the cleaning and maintenance techniques needed to keep rooms and facilities in top condition
- Customer service skills: Interacting with guests in a friendly and professional manner, responding to their needs and concerns in a timely and effective way
- Flexibility: Able to adapt to changing circumstances and work well under pressure
- Training skills: Train new staff members effectively, ensuring that all are up to speed on all cleaning and maintenance techniques, as well as company policies and procedures
Certification
- Basic food hygiene training
- HACCP awareness course
- Managing people’s performance
- Managing careers development
- Fire warden
- Food and Beverage Course
- Train the Trainor
Career Abstract
As a highly organized and detail-oriented individual, I possess extensive experience in managing housekeeping operations in various settings, including hotels and resorts. My ability to effectively communicate with staff and guests has resulted in consistently high levels of customer satisfaction. I have a proven track record of developing and implementing cleaning procedures that promote efficiency and ensure quality standards are met. As a leader, I prioritize staff training and development to foster a positive work environment and ensure that the team is equipped with the necessary skills to perform their duties to the best of their abilities. Overall, my goal as a housekeeping supervisor is to provide a clean, safe, and comfortable environment for guests while maintaining a productive and engaged team.
Languages
English
Professional Working
Timeline
Housekeeping Supervisor
Al Bahiya Trading and Services
01.2023 - 12.2024
Housekeeping Supervisor
Yosh Hospitality
10.2017 - 01.2023
Housekeeping Supervisor
Al Seef resort and Spa by Andalus
11.2016 - 09.2017
Diploma in Hospitality-Hotel and Restaurant Operations - Hospitality - Hotel And Restaurant Operations
Niagara College
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