Michaelea Vladovic
Halifax
Summary
Experienced in customer satisfaction and boosting sales in my workplace, showcasing exceptional customer service skills. Knowledgeable in inventory control and adept at creating positive shopping environments, contributing to team success. Demonstrates active listening, strong organizational skills, ready to help team achieve company goals with a positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate (Work Placement)
North Nova Education Centre
09.2015 - 09.2016
- Provided positive first impressions to welcome existing, new, and potential customers.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged with customers to build rapport and loyalty.
Primary Shift Manager
Eclipse Stores Inc.
09.2019 - Current
- Exercised composure under pressure and in escalated customer service scenarios.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Increased customer satisfaction and built relationships, providing better customer service.
- Completing ecommerce orders, specifically printing out orders and packing with manifests.
- Working well with coworkers providing a friendly and positive environment within the workplace.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Honors - Retail
North Nova Education Centre
New Glasgow, NS06-2017
Bachelor of Arts - Photography And Digital Imaging
Holland College
Charlottetown, PE06-2019
Skills
- Opening and closing procedures
- Reliable
- Inventory control
- Loss prevention
- Customer service focus
- Active listening skills
- Product knowledge
Accomplishments
- Have received a reward for being top 6 in the district with the highest ECR percentage
- Consistent being with/above company KPI goals.
- Improved overall shrink results from a 1.1% to a 0.3% by utilizing my role as Loss Prevention Rep to spread awareness and to train associates.
Awards
Co-operative Education 12 CEP
English Communications 12 CEP
Sociology 12 CEP
Retail Sales 12
Certification
- First Aid Certification
Timeline
Primary Shift Manager
Eclipse Stores Inc.
09.2019 - Current
Sales Associate (Work Placement)
North Nova Education Centre
09.2015 - 09.2016
- First Aid Certification
Honors - Retail
North Nova Education Centre
Bachelor of Arts - Photography And Digital Imaging
Holland College
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