MICHAEL DOUGLAS ODRANGWA
6237 Portland St,Burnaby,BC
Summary
- Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
- Compassionate social worker with several years of comprehensive experience providing social services to various groups of people to aid with day-to-day issues. Well-versed in assessing client strengths, advocating for client resources and conducting thorough home and community visits. Kind and respectful professional with demonstrated conflict resolution skills and strong decision-making abilities.
- Airfield Operations Specialist with a proven track record of managing and coordinating airport operations. Proficient in overseeing airfield activities such as aircraft movements, runway inspections, and ground handling operations. Skilled in ensuring compliance with safety regulations and maintaining efficient airfield operations.
Overview
4
4
years of professional experience
Work History
Intern Flight Operations Officer
Renegade Air
Nairobi , Kenya
03.2023 - 11.2023
- Assisted in the coordination and oversight of daily flight operations, ensuring adherence to airline policies and aviation regulations.
- Monitored and analyzed flight schedules, weather conditions, and air traffic to optimize flight routes and ensure timely departures and arrivals.
- Collaborated with pilots, air traffic controllers, and ground crew to facilitate smooth and efficient flight operations.
- Conducted pre-flight briefings, providing pilots with critical information on weather, route, and any potential operational issues.
- Utilized flight planning software and tools to generate flight plans, calculate fuel requirements, and assess payload capacity.
- Participated in the preparation and updating of operational manuals, emergency procedures, and other documentation.
- Assisted in incident investigations and post-flight analysis to enhance operational safety and efficiency.
- Supported the implementation of new technologies and procedures aimed at improving flight operations and passenger experience.
- Gained comprehensive knowledge of aviation regulations, aircraft performance, and airline operational standards.
Customer Care Representative-Work From Home
Jumia Uganda- (Part Time)
Kampala, , Uganda
02.2020 - 02.2023
- Identified opportunities to upsell additional services when appropriate.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Processed orders accurately and efficiently according to established procedures.
- Built sustainable relationships of trust through open communication with customers.
Social Worker- Refugee Settlement
Children of Light Mission
Kiryandongo District, Uganda
01.2020 - 01.2023
- Assessed safety risks for children living at home or in foster care settings.
- Collaborated with family members to provide comprehensive support services to clients.
- Participated in professional development activities such as seminars, workshops, trainings.
- Provided crisis intervention services, as needed.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
Education
Diploma - Flight Operations And Dispatch
Kenya Aeronautical College
Nairobi, Kenya12-2023
High School Diploma -
Caltec Academy Makerere
Kampala, Uganda12-2021
GED -
Nakasongola Army School
Nakasongola, Uganda11-2019
Private Pilot Licence - Piloting
Kenya Aeronautical College
Nairobi, KenyaSkills
- Database Research
- Customer Service
- Payment Processing
- Appointment Scheduling
- Email correspondence
- Data Entry
- Outstanding communication skills
- Bilingual communication
Languages
English
Full Professional
Arabic
Limited
References
References available upon request.
Timeline
Intern Flight Operations Officer
Renegade Air
03.2023 - 11.2023
Customer Care Representative-Work From Home
Jumia Uganda- (Part Time)
02.2020 - 02.2023
Social Worker- Refugee Settlement
Children of Light Mission
01.2020 - 01.2023
Diploma - Flight Operations And Dispatch
Kenya Aeronautical College
High School Diploma -
Caltec Academy Makerere
GED -
Nakasongola Army School
Private Pilot Licence - Piloting
Kenya Aeronautical College
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