Michael Donald Legacy
Voice Of The Customer
Moncton,NB
Summary
I have become obsessed with understanding Customer Service. Solutions will only fix the problem, the real appeal is proper customer interaction. Understanding today's customer will lead to a clearer tomorrow. Going beyond solution is the key I hold to unlocking a business's competitive edge.
Overview
1
1
year of post-secondary education
2
2
Languages
Work History
Warranty Administrator / Data Entry / Customer Support /IT Support Specialist
Matthew Scott Data Marketing and Solutions INC.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored colleagues on performance-oriented strategies and customer service techniques.
BRP Warranty Administrator
Tech Mahindra
- Monitored factory recalls and announcements to stay on top of changes.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Parts Manager
Rallye Motors Mitsubishi
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Met with multiple industry related suppliers to discuss better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Parts Specialist
Rallye Motors Motoplex
- Maintained current knowledge of manufacturers options and parts availability to offer expert support.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Trained and mentored junior employees
Retail Brand Ambassador
Microsoft
- Increased brand awareness with eye-catching product floorsets, event marketing, demonstrations, sales and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Junior Sales Associate
ASA Alloys
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Completed as many as 40 outbound calls each day to warm and cold leads.
- Tracked leads maintaining robust database of contacts and sales activities.
CNC Machine Operator
ASA Alloys
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Operated and maintained up to 3 different mill and lathe machines to fabricate alloy products.
Education
Machinist
NBCC
Moncton 01.2013 - 06.2014
Skills
Teamwork and Collaboration
Timeline
Machinist
NBCC
01.2013 - 06.2014
Warranty Administrator / Data Entry / Customer Support /IT Support Specialist
Matthew Scott Data Marketing and Solutions INC.
BRP Warranty Administrator
Tech Mahindra
Parts Manager
Rallye Motors Mitsubishi
Parts Specialist
Rallye Motors Motoplex
Retail Brand Ambassador
Microsoft
Junior Sales Associate
ASA Alloys
CNC Machine Operator
ASA Alloys
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