Michael Anthony Phillips

• Mentored and trained new hires on sales techniques and customer service procedures.
• Managed customer service inquiries and complaints in a timely manner.
• Maintained up-to-date knowledge of company products and services.
• Communicated regularly with customers to gain insights into their needs.
• Established processes for monitoring customer satisfaction levels.
• Created reports on sales trends, inventory levels, and financial data.
• Supervised daily operations including scheduling shifts, assigning duties.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Promoted to a business owner from a sales Manager (promotion).

• Oversaw all daily operations of the business and provided guidance when needed.
• Conducted regular meetings with employees to review progress toward company goals.
• Maintained up-to-date knowledge of new products and services
• Led an organization of eight sales managers.
• Organized door-to-door advertisement and/or sales presentation.
• Organized business-to-business sales and/or sales presentations.
• Resolved any team disputes or miscommunications.
• Maintained accurate records of all sales activities including sales calls, presentations, closed sales.
• Worked with Excel, Microsoft Word, to track and record sales information.
• Created spreadsheets using advanced Excel formulas to track employee performance.

Promoted to a Sales Manager from a Sales Rep

• Recruited and hired qualified candidates to fill open positions.
• Enhanced team member performance through the use of strategic and tactical approaches, motivational coaching, and training.
• Monitored financial objectives and prepared budgets according to projections.
• Trained all employees on door-to-door sales and business sales.
• Trained all employees on face-to-face marketing and trade shows.
• Fundraised over 7 million dollars for a nonprofit organization over a span of 5 years.
• Managed several agencies in my region while managing my own.
• Trained, coached, and mentored employees to facilitate safety and consistent quality of work.

• Placed orders and answered customer questions in person, through email, and over the phone to maximize customer service.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Attended weekly team meetings to discuss sales strategies and targets.
• Participated in sales presentations, explaining and showcasing the positive features and advantages of products or services via door to door and business to business .
• Generated leads through cold calling prospective clients.