Michael Andy Ngabonziza
Ottawa,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Delivers high-impact, dynamic product presentations to drive revenue growth.
Overview
4
4
years of professional experience
Work History
Cashier
Cirque Du Soleil
08.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Food and Beverage Server
Cirque Du Soleil
08.2024 - 09.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
Customer Service Representative
AppleOne
05.2024 - 07.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Econet Wireless
01.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Café Gourmand
01.2022 - 12.2022
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Wait Staff Member
Kiriri Garden
02.2021 - 11.2021
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
Education
High School Diploma -
Ecole Internationale De Bujumbura
06.2022
Skills
- Communication / Active listening
- Problem-solving / Conflict resolution
- Patience / Empathy
- Time management / Adaptability
- Attention to details / Data Entry
- Multitasking / Teamwork
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Cashier
Cirque Du Soleil
08.2024 - 09.2024
Food and Beverage Server
Cirque Du Soleil
08.2024 - 09.2024
Customer Service Representative
AppleOne
05.2024 - 07.2024
Customer Service Representative
Econet Wireless
01.2023 - 12.2023
Cashier
Café Gourmand
01.2022 - 12.2022
Wait Staff Member
Kiriri Garden
02.2021 - 11.2021
High School Diploma -
Ecole Internationale De Bujumbura
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