MICHAEL ALFEREZ TENEBRO
Assistant and Manager
Edmonton,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Double Tree by Hilton
Edmonton
2023.08 - 2024.06
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Asssistant General Manager
Canalta Hotel
05.2022 - Current
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
Food Service Supervisor
A&W - St Paul - CHUBBY Group Inc
02.2020 - 05.2022
- Financial – responsible for financial functions such as Purchasing F&B stock; Stock control; Storage control; Goods receiving; Relevant financial reports and other financial duties
- Managing Staff - responsible for training, evaluating and terminating F&B staff
- Customer Service - responsible for making sure that customers needs are addressed and attended to and that the service is always of a high standard, and thus would need to deal with any issues that might come up during daily service operations.
- Maintained health and food safety standards at all stages, from storage through delivery.
Food and Beverage Manager
ALPA CITY SUITES HOTEL, F. Cabahug St. Corner Hernan
04.2018 - 12.2019
- Financial – responsible for financial functions such as Purchasing F&B stock; Stock control; Storage control; Goods receiving; Planning and carrying out of F&B budgets; Budgets; Relevant financial reports and other financial duties
- Menu - enable to contribute to the design and update of menus for restaurants: working with the chef and assisting with menu planning; Keeping up with food trends and customer preferences for this purpose; Costing of menus
- Managing Staff - responsible for recruiting, hiring, training, evaluating and terminating F&B staff
- Customer Service - responsible for making sure that customers needs are addressed and attended to and that the service is always of a high standard, and thus would need to deal with any issues that might come up during daily service operations
Front Office Manager
MEZZO HOTEL, CEBU, F. Cabahug St. Corner President
06.2017 - 11.2017
- Ensure timely and accurate customer service thus handle customer complaint and specific customer request
- Keep updated records of office expenses and costs and may also prepare and monitor department budget
- Ensure company policies and brand standards are met and implemented accordingly thus employee have to execute
- Maximize room revenue and occupancy by reviewing status daily
- Analyze rate variance, monitor credit report and maintain close observation of daily house count
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
- Maintains working relationships and communicates with all department and also evaluates the job performance of each front office employee.
Team Leader
Marj Hospitality and Restaurant Group
01.2014 - 01.2016
- Check to ensure that appropriate changes were made to resolve customers' problems
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Refer unresolved customer grievances to designated departments for further investigation
- Understand the dynamics of different businesses of the group and identify & evaluate effective cost reduction techniques available to the business.
- Trained and mentored 15 new personnel hired to fulfill various roles.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Assistant General Manager
Krispy Kreme Doughnut and Coffee – Maxs Group of Companies, Cebu City
05.2011 - 10.2013
- Assist in preparing projects related to market development
- Supervising store Operations,
- Conduct training and development to employees
- Recruitment of new staff
- Motivated, trained, and disciplined employees to maximize performance.
Customer Service Agent
Convergys Philippines – SPRINT TELECOM
03.2009 - 04.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Front the House - Service Manager
T.G.I. Fridays
10.2008 - 06.2010
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Front Office Associate
La Cigale Hotel
10.2006 - 01.2008
- Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
- Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
- Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
Coffee
Starbucks Coffee – Rustans Group of Companies, Barista
05.2004 - 09.2006
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
Education
Post Graduate Studies : Master - Business Management
University of San Jose
Cebu City, PhilippinesBachelor of Science Hotel And Restaurant Managemen - Hotel, Motel, And Restaurant Management
University of Cebu
Cebu City, Philippines03.2004
Skills
- Object Manager
- Collaborative Manager
- File Manager
- Dashboard Manager Module
- Skilled Manager
- Project Manager
Accomplishments
- More than 20 years of professional work experience in the hospitality and customer service oriented industry work includes; Retail Manager, Front of the House Manager, Hotel Associate, BPO customer service representative and Barista in multi-national company
- Obtained 27 units in Masters in Business Management at the University of San-Jose Recoletos at Cebu, Philippines
- Proficient in MICROS System and PMS (Property Management System)
- With advance knowledge in Microsoft Office 2000 (WORD AND EXCEL) and Internet Savvy
- Dependable, hardworking, motivated and organized, a person who can learn new processes quickly in a fast phase environment, seeks and finds solutions to challenges and with exceptionally positive attitude
- Excellent communication skills - written and oral, patient and tactful when dealing with difficult situations and driven with goal and results.
Timeline
Assistant Manager
Double Tree by Hilton
2023.08 - 2024.06
Asssistant General Manager
Canalta Hotel
05.2022 - Current
Food Service Supervisor
A&W - St Paul - CHUBBY Group Inc
02.2020 - 05.2022
Food and Beverage Manager
ALPA CITY SUITES HOTEL, F. Cabahug St. Corner Hernan
04.2018 - 12.2019
Front Office Manager
MEZZO HOTEL, CEBU, F. Cabahug St. Corner President
06.2017 - 11.2017
Team Leader
Marj Hospitality and Restaurant Group
01.2014 - 01.2016
Assistant General Manager
Krispy Kreme Doughnut and Coffee – Maxs Group of Companies, Cebu City
05.2011 - 10.2013
Customer Service Agent
Convergys Philippines – SPRINT TELECOM
03.2009 - 04.2011
Front the House - Service Manager
T.G.I. Fridays
10.2008 - 06.2010
Front Office Associate
La Cigale Hotel
10.2006 - 01.2008
Coffee
Starbucks Coffee – Rustans Group of Companies, Barista
05.2004 - 09.2006
Post Graduate Studies : Master - Business Management
University of San Jose
Bachelor of Science Hotel And Restaurant Managemen - Hotel, Motel, And Restaurant Management
University of Cebu
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