Michaelah Kotyluk
Woodland,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Large Animal ICU Technician
UC Davis
06.2023 - Current
- Adapted effectively to fast-paced working environments requiring critical thinking and problem-solving skills in high-pressure situations.
- Developed trusting relationships with clients through empathetic communication and support during difficult decisions regarding their pets'' health statuses.
- Improved patient outcomes by providing timely and accurate emergency care to critically ill animals.
- Collaborated with the veterinary team to ensure seamless communication and coordination during emergencies.
- Participated in community outreach events promoting responsible pet ownership practices among local residents.
- Provided compassionate care to patients, ensuring they were comfortable during treatments and procedures.
Receptionist, Vet Tech
Yolo Vet Clinic
02.2019 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
Ranch Worker
Topiary Farms
01.2017 - 11.2017
- Followed safety-based and successful protocols to build trust and break animals in for farm or performance requirements
- Rotated animals between grazing areas to provide enough access to food
- Inspected building, pens, yards, and fences for optimal efficiency and integrity
- Kept pens, stalls and farm equipment clean and sterilized to support animal well being
- Assisted farmers with feeding and watering horses
Bowling Attendant
Stars Recreation Center Lp
03.2015 - 01.2016
- Delivered information to visitors, including details of interest about facility, rules, policies and promotional events
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies
- Ensured exceptional guest experiences through attentive service
- Assisted cashiers with processing customer payments and documenting orders
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
Manager
Paws Pet Adoption And Wellness (Urban Outfitters)
01.2014 - 12.2015
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Optimized store displays and appearance via strategic merchandising
- Trained new employees on proper protocols and customer service standards
- Submitted orders for new inventory
- Prepared materials for following shift
- Completed routine store inventories
- Resolved customer service issues promptly
Barista
Coffee Garden
02.2012 - 12.2013
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Maintained supply levels in counter and customer areas to meet typical demands
- Engendered customer loyalty by remembering personal preferences and allergy information
- Controlled line and crowd with quick, efficient service
- Prioritized drink requests while managing interruptions
- Cleaned counters, machines, utensils and seating areas daily
Education
High School Diploma -
C. K. Mcclatchy High School
Sacramento, CA06.2014
Skills
- Time management
- Troubleshooting skills
- Customer Service
- Operational Improvement
- MS Office
- Database Management
- Inbound and outbound calling
- Data Entry
- Order fulfillment
- Computer proficient
- Active listening
- Critical thinking
- Customer relations
Timeline
Large Animal ICU Technician
UC Davis
06.2023 - Current
Receptionist, Vet Tech
Yolo Vet Clinic
02.2019 - 09.2021
Ranch Worker
Topiary Farms
01.2017 - 11.2017
Bowling Attendant
Stars Recreation Center Lp
03.2015 - 01.2016
Manager
Paws Pet Adoption And Wellness (Urban Outfitters)
01.2014 - 12.2015
Barista
Coffee Garden
02.2012 - 12.2013
High School Diploma -
C. K. Mcclatchy High School
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