Michael Aedan Barrera
Los Angeles
Summary
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients. Knowledgeable Parking Officer with strong background in enforcing parking regulations and ensuring public safety. Proven track record in effectively managing parking areas and resolving conflicts. Demonstrated attention to detail and excellent communication skills in interactions with public and team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Parking Control Assistant
Cal State LA Parking and Transportation
11.2023 - Current
- Followed detailed directions from Parking Sergeant to complete daily work and traffic control around campus.
- Promoted excellent customer service through polite interactions with the public while enforcing parking regulations fairly and consistently.
- Resolved conflicts with upset individuals through effective communication skills and de-escalation techniques.
- Provided support during emergencies by coordinating with emergency personnel to clear access routes as needed.
- Assisted motorists with locating available parking spaces, providing directions, and explaining parking regulations.
- Identified patterns in parking violations and recommended adjustments to signage, enforcement schedules, or other measures to address recurring issues.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Responded to calls in both routine and emergency situations.
- Reduced congestion in high-traffic areas by directing vehicles to appropriate parking locations during events.
- Improved parking enforcement by conducting regular patrols and issuing citations for violations.
Assistant
Sater Development Strategies
05.2020 - 11.2023
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Proofread and edited documents for accuracy and grammar.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Criminal Justice
California State University, Los Angeles
Los Angeles, CA05-2026
Applied Technology Center High School
Montebello, CA06-2022
Skills
- Costumer Service Relations
- Effective communication
- Conflict de-escalation
- First aid certified
- Safety awareness proficiency
- Multitasking Abilities
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- CPR Certified
- Certified Handling Sensitive information
Languages
English
Native or Bilingual
Spanish
Professional Working
ASL
Elementary
Timeline
Parking Control Assistant
Cal State LA Parking and Transportation
11.2023 - Current
Assistant
Sater Development Strategies
05.2020 - 11.2023
Bachelor of Science - Criminal Justice
California State University, Los Angeles
Applied Technology Center High School
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