Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Syverson

Oak View,CA

Summary

Dynamic and dedicated professional with a proven track record at The Dutchess, excelling in customer service and conflict resolution. Adept at multitasking and maintaining composure in high-pressure environments, I effectively managed reservations and trained new staff, enhancing guest relations and ensuring a seamless dining experience.

Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

The Dutchess
02.2022 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Sales Associate

Ben Franklin
01.2021 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Nordhoff High School
Ojai, CA

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Conflict resolution
  • Assertiveness
  • Personal presentation
  • Guest relations

Timeline

Restaurant Hostess

The Dutchess
02.2022 - Current

Sales Associate

Ben Franklin
01.2021 - 12.2021

Nordhoff High School

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Michaela Syverson