Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Stafford

Oakley

Summary

Highly motivated professional with many years of entrepreneurial and management experience. Skillfully creates and maintains professional relationships with co-workers, staff and clients while managing administrative duties. Comfortable working independently as manager and/or as collaborative team member. Also comfortable working alone. Can handle many responsibilities and works well under pressure. Applies business acumen and exercises decisive judgment to meet and exceed organizational goals. Will be a positive asset to any team.

Overview

25
25
years of professional experience

Work History

Homemaker/Parent

Homemaker Self
12.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Owner/Operator

Your Vintage Affair Wedding & Event Rentals
12.2015 - 12.2022
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Negotiated contracts with vendors and suppliers.
  • Oversaw budgeting and financial management.
  • Co-created marketing campaigns to attract new customers.
  • Analyzed industry trends to develop competitive strategies.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented quality assurance processes to ensure product excellence and client satisfaction.
  • Researched potential partners in order to expand services offered.
  • Collaborated with other owners on joint ventures and shared resources.
  • Reviewed legal documents related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Developed policies and procedures for the organization.
  • Provided direction and guidance to employees.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Led startup and creation of operational procedures and workflow planning.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Negotiated with vendors to gain optimal pricing on products resulting in increased profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Coordinated with technical and IT teams to develop company website and create online advertisements.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Interviewed, trained and supervised employees.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Resolved issues quickly through excellent communication skills and decision-making.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Reviewed financial statements and sales activity to measure productivity.
  • Formed and sustained strategic relationships with clients.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Mitigated business risks by working closely with staff members and assessing performance.

Apartment Manager + Leasing Manager

Viking Park Apartments
04.2009 - 12.2015
  • Developed and enforced policy to ensure tenant satisfaction.
  • Conducted on-site inspections of apartments for maintenance and safety issues.
  • Monitored building security systems, including alarms and cameras.
  • Maintained accurate records of rent payments, leases, and other documents related to tenants.
  • Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
  • Negotiated contracts with vendors for the repair and maintenance of apartments.
  • Coordinated apartment turnover process between tenants and cleaning staff.
  • Organized move-in and move-out procedures for new or departing tenants.
  • Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
  • Provided administrative support to the property management team when necessary.
  • Enforced rules regarding noise levels, parking regulations, pet policies.
  • Reviewed rental applications from prospective tenants ensuring compliance with company standards.
  • Collected rent payments from residents in accordance with lease agreements.
  • Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
  • Maintained building's accounts by collecting rent and utility payments.
  • Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
  • Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
  • Supervised administrative and maintenance staff supporting needs of tenants in 200 units.
  • Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Oversaw daily operations, maintenance and administration of various properties.

Front End Manager

Safeway
07.1999 - 09.2009
  • Identified areas for improvement in overall running of front end.
  • Analyzed employee performance to optimize overall success.
  • Resolved technical issues related to the front end and customer service.
  • Evaluated customer feedbacks and identified areas for improvement.
  • Conducted regular meetings with employees to discuss expectations and provide updates.
  • Assisted senior management in decision making by providing insights into customer requests.
  • Mentored and trained junior employees.
  • Participated in daily meetings to review tasks assigned.
  • Trained and managed a team of 10+ front-end employees.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed cash flow of store, including cashier operations, bookkeeping, auditing, and accountability.
  • Reviewed employee performance and determined areas in need of improvement.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Handled payment processing and provided customers with receipts and proper bills and change as well as specialized ordering/returns.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Welcomed large volume of guests and improved overall customer service.
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Created and optimized employee schedules for shift coverage.
  • Reviewed safety, health and sanitation processes throughout store and enforced rules to promote security and safety.
  • Collaborated with security staff and law enforcement on shoplifting and vandalism response.

Education

Some College (No Degree) - Nursing

Los Medanos College
Pittsburg, CA

Some College (No Degree) - Nursing

Diablo Valley College
Pleasant Hill, CA

High School Diploma -

College Park High School
Pleasant Hill, CA
06.1999

Skills

  • Budget Development
  • Financial Planning
  • Finance Management
  • Training and Development
  • Operational Reporting
  • Operations Management
  • Operations Oversight
  • Business Planning
  • Relationship Management
  • Documentation and Reporting
  • Financial Analysis
  • Great communication skills
  • Hard Working
  • Reliable
  • Honest
  • Positive Attitude
  • Fast Learner
  • Efficient

Timeline

Homemaker/Parent

Homemaker Self
12.2022 - Current

Owner/Operator

Your Vintage Affair Wedding & Event Rentals
12.2015 - 12.2022

Apartment Manager + Leasing Manager

Viking Park Apartments
04.2009 - 12.2015

Front End Manager

Safeway
07.1999 - 09.2009

Some College (No Degree) - Nursing

Los Medanos College

Some College (No Degree) - Nursing

Diablo Valley College

High School Diploma -

College Park High School

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Michaela Stafford