Open To Work
Michaela Slusar
Kelsey's Original Roadhouse
Beckwith,ON
5
years of professional experience
Hospitality professional with experience enhancing guest satisfaction through effective communication and complaint resolution. Multitasks efficiently in fast-paced environments while maintaining attention to detail and fostering team collaboration. Delivers exceptional service and drives operational success.
Work History
Support Staff- Hostess, Busser, Expo
1 Year 4 Months- Helped organize seating for over 350 guests per shift, improving guest flow and supporting server coordination.
- Supported service coordination with food runners and kitchen staff.
- Monitored meal time and quality standards to support guest satisfaction.
- Illustrated knowledge of menu and service offerings to educate guests.
- Maintained clean host stand, entryway, and dining room appearance.
- Resolved guest concerns with calm, professional service.
- Communicated with servers and kitchen staff about guest needs.
- Organized waitlist and updated table status throughout service.
- Supported smooth front-of-house operations during peak restaurant shifts.
- Prepared tables for new guests by resetting silverware and condiments. with silverware, glassware, and condiments between guests
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Provided mentorship and guidance to new kitchen team members.
Service Associate/Crewperson
5 Months- Provided friendly service by greeting guests and efficiently taking their orders.
- Trained across six service stations in two weeks to ensure operational versatility. Prepared a range of frozen desserts and beverages to meet customer preferences. Assembled and sent correct drive-thru orders. Delivered accurate drive-thru orders to customers. Prepared large online delivery orders and handed them off to drivers. Took customer orders at front counter while addressing requests and resolving complaints. Processed payments at the first window after taking orders through the headpiece.
- Operated cash register and processed payments accurately during busy restaurant shifts
- Prepared menu items following McDonald’s food safety and quality standards
Banquet Server / Hostess / Busser
1 Year 8 Months- During my time at Rockway, I reported directly to the event coordinator for banquet events. Prepared restaurant by setting tables, arranging decor, cleaning, and reviewing event timelines to ensure smooth operation. Presented a variety of culinary dishes, served food to 50-200 clients, cleared used dishes, responded to customer requests, flipped room for subsequent events, and completed closing duties. Executed hostessing duties and assisted servers with food running and bussing tables to enhance guest experience.
Hostess
1 Year 5 Months- Greeted guests with warm hospitality at Fourno's Greek Restaurant entrance.
- Managed reservations, walk-ins, and waitlist for dining room seating.
- Seated parties according to table availability and server sections.
- Welcomed customers and addressed inquiries to enhance their experience.
Education
Bachelor of Arts - Criminology & Criminal Justice (mind/behaviour)
- Online Learning
- Entrance Scholarship Recipient
- Major in Criminology and Criminal Justice, concentrated in Mind and Behaviour
- 3.5 GPA
High School Diploma
- All honors classes, graduated with honors
- Scholarship Recipient
- 3.5 GPA
- Ranked in Top 10% of law and psychology class
- Member and co captain of the varsity volleyball 4 years
- Member of track team
Skills
Customer service expertise
Hospitality expertise
Complaint resolution
Customer upselling
Fast-paced service
Sales techniques
Attention to detail
Team collaboration
Multitasking
Communication skills
Prioritization skills
Critical thinking skills
Calm demeanor
Dedicated work ethic
Patience and empathy
Volunteering
- Denis Morris Catholic High School Pilgrimage, Volunteer & Donation, 40 Glen Morris Dr, St. Catharines, 2023-10, In my school's yearly pilgrimage I pledged money towards donations and merchandise, for which all of the proceeds go directly to funding starving children in Haiti. One $15 donation feeds one of the children for an entire month, which makes the annual pilgrimage one of the biggest events of the year. On Pilgrimage Day, I walked 5km with everyone in my school in honour of the kids having to walk that distance daily only to acquire water.
- Diefenbunker: Canada's Cold War Museum Spy Camp Program, Volunteer Counselor in Training, 3929 Carp Rd, Ottawa, 2023-07, I volunteered at the Diefenbunker as a counselor in training for a kid's spy camp program in Ottawa. For 6 hours everyday, I organized the campers into groups, supervised them and ensured their safety, maintained the everyday schedule, organized large group activities, took campers all over the 4-level museum during games and clue hunts, and built individual meaningful bonds with every camper I was responsible for as well as all of my mentors who helped guide me along the way.
Timeline
Support Staff- Hostess, Busser, Expo
Kelsey's Original Roadhouse
05.2025 - 09.2026Read More
Service Associate/Crewperson
McDonald's
08.2024 - 01.2025Read More
Banquet Server / Hostess / Busser
Rockway Golf Course & Vineyards
11.2022 - 07.2024Read More
Hostess
Fourno's Greek Restaurant
05.2021 - 10.2022Read More
Carleton University
Bachelor of Arts from Criminology & Criminal Justice (mind/behaviour)
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Denis Morris Catholic High School
High School Diploma
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