Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michaela Schallhorn

Sonora

Summary

Dynamic and dedicated professional with a proven track record in customer service and pet care. Skilled in maintaining attention to detail while administering immunizations and fostering positive client relationships. Known for a friendly demeanor and calmness under pressure, ensuring exceptional service and client satisfaction.

Overview

13
13
years of professional experience

Work History

Whats Up Doods Kennel

Self
06.2020 - Current
  • Owner and operator of all services.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed strong relationships with clients, resulting in repeat business and referrals due to outstanding service as a dog handler.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Monitored dog health and behavior, ensuring well-being and safety.
  • Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
  • Managed >40 dogs of varying breeds, ages and sizes, providing attentive care.
  • Transported dogs safely and maintained clean driving record.

Immunization Technician

CVS Pharmacy
06.2020 - 01.2022
  • Administered immunizations according to state guidelines and best practices.
  • Educated patients on vaccine schedules, potential side effects, and health benefits.
  • Streamlined immunization processes to improve patient flow and efficiency.
  • Maintained a safe and clean working environment, adhering to infection control protocols to prevent crosscontamination.
  • Conducted regular audits of vaccine storage facilities, ensuring optimal conditions were maintained at all times to preserve efficacy levels.
  • Provided compassionate care during immunization appointments, making patients feel comfortable throughout the process.

Pharmacy Technician

CVS Pharmacy
10.2019 - 01.2022
  • Trained new technicians on operational procedures and pharmacy software systems.
  • Dispensed medications accurately following pharmacy protocols and safety standards.
  • Managed inventory, ensuring optimal stock levels and minimizing waste.
  • Monitored prescription accuracy through thorough verification processes before dispensing.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Barista

Starbucks
03.2017 - 10.2019
  • Trained and mentored new baristas on beverage preparation techniques and customer service standards.
  • Ensured consistent quality of beverages through regular equipment maintenance and product sourcing.
  • Fostered positive customer relationships, resulting in increased repeat business and enhanced customer satisfaction.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and financial reporting.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Pet Care Assistant/Retail Cashier

Petsmart
10.2012 - 03.2017
  • Communicated with pet owners regarding care routines, behavioral observations, and dietary needs to enhance service quality.
  • Maintained cleanliness of pet areas, utilizing appropriate cleaning techniques and tools for hygiene standards.
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Trained new staff on best practices in pet handling, safety protocols, and customer service standards to ensure consistency.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Reduced stress levels in pets by utilizing calming techniques during grooming sessions or medical treatments.
  • Contributed to team success with effective collaboration in daily tasks such as feeding, walking, and cleaning duties.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Sonora High School
Sonora, Ca
06-2011

Skills

  • Friendly, positive attitude
  • Customer service
  • Attention to detail
  • Computer skills
  • Calm under pressure
  • Active listening
  • Organizational skills
  • Excellent communication

Languages

English

Timeline

Whats Up Doods Kennel

Self
06.2020 - Current

Immunization Technician

CVS Pharmacy
06.2020 - 01.2022

Pharmacy Technician

CVS Pharmacy
10.2019 - 01.2022

Barista

Starbucks
03.2017 - 10.2019

Pet Care Assistant/Retail Cashier

Petsmart
10.2012 - 03.2017

High School Diploma -

Sonora High School

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Michaela Schallhorn