MICHAEL A RAMIREZ SR
Port Hueneme
Summary
Dynamic Service Advisor with proven success at Team Nissan Oxnard, excelling in customer service and relationship building. Achieved high customer satisfaction ratings by delivering tailored service recommendations and effectively managing multiple priorities. Skilled in vehicle assessment and upselling, consistently exceeding sales targets while fostering trust and loyalty with clients.
Overview
26
26
years of professional experience
1
1
Certification
Work History
SERVICE ADVISOR/WRITER
Team Nissan Oxnard
01.2000 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
Education
OXNARD HIGH SCHOOL
Oxnard, CASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Excellent communication
- Price quoting
- Service scheduling
- Sales expertise
- Relationship building
- Understanding customer needs
Accomplishments
9 TIME WINNER FOR AWARD OF EXCELLENCE FROM NISSAN
MASTER CERTIFICATION THRU NISSAN VIRTUAL ACADEMY
TIRE MASTER CERTICATION THRU NISSAN
Certification
NISSAN MASTER SERVICE ADVISOR
Languages
Spanish
Professional Working
Timeline
SERVICE ADVISOR/WRITER
Team Nissan Oxnard
01.2000 - Current
OXNARD HIGH SCHOOL
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