Michaela Meckiff
Waterford
Summary
Developed customer service skills in fast-paced, customer-focused environment. Demonstrated ability to manage customer interactions, handle transactions, and resolve issues efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Marks
07.2021 - Current
- Trained new employees.
- Maintained a clean and safe work environment.
- Completed cash and credit card transactions accurately using POS software.
- Performed duties with opening and closing the store.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Cash management/ handling.
Detailer
Brantford Nissan
08.2024 - 01.2025
- Maintained a clean and organized workspace, promoting a safe working environment for all team members.
- Applied wax and sealants to exterior of vehicles and equipment.
- Increased productivity by implementing time-saving techniques and utilizing appropriate tools for each task.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Shuttle service.
- Delivered vehicles to tint shops, body shops, and paint shops.
- Shampooed seats and carpets.
Shuttle Driver/Drive Thru
Brantford Nissan
02.2024 - 08.2024
- Maintained a clean customer drive thru area by performing cleaning duties.
- Inspected cars for any damages.
- Clean customers cars for enhanced customer service.
- Fill tire pressures, used TPMS devices, re-torque wheels, topped up fluids, and answered any of the customers concerns on their vehicle.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Drive customers safely to their destination.
- Input customer information on devices for check-in.
Framers Apprentice
Macneil Custom Homes
06.2023 - 08.2023
- Maintained a clean worksite.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Managed inventory of tools, supplies and equipment.
- Installed supports for interior frames, and floor/ceiling supports.
- Gained hands-on experience with various framing tools and techniques, strengthening overall skill set.
Education
High School Diploma -
Holy Trinity Catholic Highschool
Simcoe, ON06-2023
Skills
- Cash handling
- Team leadership
- Customer service
- Training assistance
- Team motivation
- Problem-solving
- Innovative
- Positive attitude
Certification
- Class A First aid Certificate (2023-2026)
- English award (2023)
Timeline
Detailer
Brantford Nissan
08.2024 - 01.2025
Shuttle Driver/Drive Thru
Brantford Nissan
02.2024 - 08.2024
Framers Apprentice
Macneil Custom Homes
06.2023 - 08.2023
Shift Leader
Marks
07.2021 - Current
High School Diploma -
Holy Trinity Catholic Highschool
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