Michaela Lee
Ottawa
Summary
I am highly motivated to launch my new career in the yachting industry as an entry-level stewardess or deckhand with 10+ years in hospitality in fine dining Italian restaurants as well as extensive bartending experience.Adept at elevating guest experiences, I honed my skills in high-volume settings at Victoria Trattoria, mastering the art of multitasking and customer service. My proficiency in crafting quality cocktails and managing busy environments, coupled with an outgoing personality, significantly enhanced customer satisfaction and fostered a loyal clientele base. I have a strong track record in guest service and operational support. Skilled in managing tasks, ensuring cleanliness, and maintaining safety standards. Known for effective team collaboration and adaptability to changing needs. Dependable and focused on delivering high-quality service to enhance guest experiences.
Overview
5
5
years of professional experience
Work History
Bartender/Server
Victoria Trattoria
01.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender/Server
Fratelli Westboro
04.2021 - 01.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Server
Local Heroes
04.2020 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
STCW Basic Training
Palita Masuleut
Malaysia05.2024
Business Entrepeneurship
Carleton University
Ottawa, ON04.2021
Skills
- Strong multitasking
- Customer Service
- Barista training
- Clear and effective communication
- Outgoing Personality
- Organizational ability
- Handling Difficult Customers
- Service-oriented mindset
- Professional Appearance
- Wine and liquor knowledge
Languages
English
Full Professional
Interests
- Documenting and sharing travel experiences
- Surfing
- Camping
- Backpacking
- Pilates
- Yoga
- Gym Workouts
- Photography
- Hiking
- Reading
Timeline
Bartender/Server
Victoria Trattoria
01.2024 - Current
Bartender/Server
Fratelli Westboro
04.2021 - 01.2024
Server
Local Heroes
04.2020 - 01.2022
STCW Basic Training
Palita Masuleut
Business Entrepeneurship
Carleton University
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