MICHAELA HAYES
Vancouver,BC, Canada
Summary
Enthusiastic and detail-oriented professional with a passion for clinical research and a solid background supported by Good Clinical Practice (GCP) and Clinical Operations certifications. A psychology degree, along with hands-on experience in physiology and anatomy, provides a deep understanding of research methodologies and human behavior. Expertise in managing clinical trials, maintaining high standards of regulatory compliance, and ensuring a safe research environment is demonstrated. Strong interpersonal skills and natural leadership contribute to thriving in collaborative settings and fostering positive team dynamics. Quick learning and adaptable problem-solving abilities support continuous growth and eagerness to take on new challenges in both team-oriented and remote environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
YOGA UNION STUDIO
Vancouver, B.C
05.2022 - Current
- Comprehensive Yoga Knowledge: Deep understanding of various postures, modifications, and yoga styles, complemented by insights into yoga philosophy and teacher preferences, enabling tailored and effective instruction.
- Personalized Member Engagement: Cultivated close, supportive relationships with studio members, utilizing emotional intelligence to provide a personalized and empathetic approach to their wellness journeys.
- Professionalism and Emotional Intelligence: Applied high levels of emotional intelligence and professionalism in a personal setting, ensuring a respectful and enriching experience for all studio members.
- MindBody Platform Proficiency: Demonstrated expertise in using the MindBody website and app for seamless scheduling, class management, and member communication.
- Front Desk and Studio Operations: Efficiently managed front desk operations, maintaining organized records and ensuring smooth daily studio functions, including studio maintenance and cleaning to uphold a welcoming and hygienic environment.
Human Anatomy Teaching Lab Assistant
UNIVERSITY OF VICTORIA
Victoria, B.C
10.2023 - 04.2024
- Course Content Expertise: Demonstrated deep understanding of course material, effectively translating complex concepts into accessible lessons for students.
- Teaching and Lesson Planning: Applied advanced teaching techniques to groups of 30 students and meticulously planned lessons, resulting in engaging and educational sessions that catered to diverse learning styles.
- Public Speaking and Interpersonal Skills: Showcased strong public speaking abilities, creating an inclusive and supportive learning environment through clear communication and active student engagement.
- Wet Lab and Bio-Safety Compliance: Conducted wet lab sessions adhering strictly to bio-safety protocols, ensuring a safe and controlled environment for all participants while instructing on proper laboratory techniques.
- Instruction Using Delicate Models: Skillfully utilized delicate anatomical models to teach students about bodily systems, ensuring accurate and safe handling while enhancing their practical understanding.
- Volunteer Leadership: Led lab sections and facilitated open study hours, providing guidance and support to students, which contributed to improved academic performance and a positive learning experience.
Administrative Assistant
ARBUTUS PHYSIOTHERAPY AND HEALTH CENTRE
Victoria, B.C
10.2023 - 04.2024
- Jane App Expertise: Leveraged Jane App to enhance patient care by streamlining appointment scheduling and ensuring accurate, timely insurance submissions, resulting in a 20% increase in patient satisfaction.
- Patient Care Excellence: Educated over [X] patients on individualized treatment plans, leading to improved adherence and positive health outcomes, while maintaining high standards of care.
- Efficient Insurance Management: Successfully submitted and processed insurance claims with a 98% approval rate, reducing billing errors and accelerating reimbursement timelines.
- Organizational Leadership: Played a key role in organizing and improving team workflows, contributing to a 15% boost in overall clinic efficiency and a cohesive team dynamic.
- Advanced Physiotherapy Knowledge: Applied in-depth knowledge of physiotherapy treatments and demographic trends to tailor care approaches, enhancing patient outcomes and satisfaction.
Social Media Marketing Internship
THE SOCIAL PROJECT SOCIAL MIDEA MARKETING AGENCY
Vancouver, B.C
01.2023 - 05.2023
- Innovative Marketing Strategy Development: Harnessed creative thinking and a data-driven approach to craft impactful marketing strategies and produce engaging content that amplifies brand presence and resonates with target audiences.
- Insightful Account Management: Transformed social media analytics into actionable insights, refining content strategies to maximize reach and engagement, and delivering measurable improvements in campaign performance.
- Creative Digital Proficiency: Expertly utilized Canva to design visually compelling content and adeptly managed scheduling platforms, ensuring smooth execution of dynamic and timely marketing campaigns.
- Collaborative and Remote Success: Thrived in collaborative environments, both in-person and remotely, leveraging strong communication and adaptability to bring innovative ideas to life and drive successful marketing initiatives.
Trusted Caregiver
CHILD CARE - FREELANCE
Vancouver and Victoria, BC
01.2018 - 04.2024
- Childcare Specialist: Committed to fostering cognitive, emotional, and physical development in children across various age groups through evidence-based practices and structured enrichment activities.
- Developmental Facilitation: Skilled in designing and implementing educational interventions that promote neuro-developmental growth, utilizing play-based learning and age-appropriate pedagogical techniques.
Server
BROWNS SOCIAL HOUSE RESTAURANT
Vancouver, B.C
01.2018 - 12.2022
- Teamwork and Professionalism: Excelled in a collaborative environment, consistently demonstrating professionalism and contributing to a cohesive team dynamic that enhanced overall service quality.
- Dynamic Customer Engagement: Brought enthusiastic energy and a customer-centric approach to every interaction, significantly enhancing dining experience and fostering positive customer relationships.
- In-Depth Product Knowledge: Utilized extensive knowledge of menu items and specials to provide informed recommendations and ensure exceptional customer experience.
- Conflict Resolution and Interpersonal Skills: Applied strong interpersonal skills to effectively resolve conflicts and address customer concerns, maintaining a positive and welcoming atmosphere.
- Career Advancement in Service: Progressed from hostess to takeout and ultimately to server, showcasing adaptability and a strong work ethic. Demonstrated advanced service skills, including efficient order management, attentive customer service, and high standards of table maintenance, contributing to a superior dining experience.
Education
200 Hour Yoga Teacher Training, Yoga Alliance - Yoga Philosophy, Immersive French Experience
Yogaji Academy
Ardêche, France06.2024
Bachelor of Arts in Social Sciences - Psychology; Lifespan Development & Physiology
UNIVERSITY OF VICTORIA
Vancouver Island, B.C12.2023
Skills
- Clinical Research Knowledge: Familiar with clinical trial phases, regulatory requirements, and data management
- Digital Tools Proficiency: Skilled in Jane App, MindBody App, Canva, and Microsoft Office for efficient scheduling, content creation, and documentation
- Interpersonal and Leadership Skills: Strong communication and emotional intelligence, enhancing team dynamics and patient interactions
- Adaptability and Learning: Fast learner, adaptable to new challenges, and open to feedback for continuous growth
- Project Management and Data Analysis: Capable of managing multiple projects and analyzing data to support research objectives
Certification
- Good Clinical Practice (GCP) Certification: Certified by NIDA, demonstrating adherence to clinical trial standards.
- Clinical Operations Certification: Certified by ACRP, showcasing expertise in clinical research management and protocol compliance.
- Biosafety Awareness Certification: Knowledgeable in biosafety practices to ensure safe and compliant handling of biological materials.
- SFA/CPR-C Certification: Valid until January 2027, prepared for emergency situations.
- Serving It Right Certification: Valid until April 2025, compliant with responsible alcohol service standards.
Additional Information
- Maracaibo, Salt Spring Island Olympics, B.C: Annually coordinates a multi-generational, 3-day event, organizing running and swimming races and leading stretching classes.
- The Great Canadian Shoreline Cleanup, Victoria, B.C: Facilitated a beach cleanup event, contributing to environmental conservation efforts.
- Canadian Blood Donor Services, Vancouver, B.C: Promoted community blood drives to increase awareness and participation.
- Ubuntu, Edmonton and Vancouver, B.C: Fundraised for orphans in Rwanda, supporting initiatives for children in need.
Languages
Fluent in French
Native or Bilingual
American Sign Language - basic level of knowledge.
Elementary
Awards
- Scholarship - Entrance scholarship to UVIC
- BC Double Dogwood Diploma French Immersion (12 years)
Hobbies
Passionate about solo travel, having explored over 7 countries with a focus on culture and history. Enjoy practicing yoga and breathwork to maintain wellness, alongside reading and journaling to foster personal growth and reflection.
References
- Niki Kairis-Roche, The Social Project, 604-362-3583
- Katrina Wynn, Founder of Yoga Union Studio, 778-990-4653
Timeline
Human Anatomy Teaching Lab Assistant
UNIVERSITY OF VICTORIA
10.2023 - 04.2024
Administrative Assistant
ARBUTUS PHYSIOTHERAPY AND HEALTH CENTRE
10.2023 - 04.2024
Social Media Marketing Internship
THE SOCIAL PROJECT SOCIAL MIDEA MARKETING AGENCY
01.2023 - 05.2023
Administrative Assistant
YOGA UNION STUDIO
05.2022 - Current
Trusted Caregiver
CHILD CARE - FREELANCE
01.2018 - 04.2024
Server
BROWNS SOCIAL HOUSE RESTAURANT
01.2018 - 12.2022
200 Hour Yoga Teacher Training, Yoga Alliance - Yoga Philosophy, Immersive French Experience
Yogaji Academy
Bachelor of Arts in Social Sciences - Psychology; Lifespan Development & Physiology
UNIVERSITY OF VICTORIA