Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michaela Gwazayi

Toronto,ON

Summary

Dynamic customer service professional with a proven track record at Sport Check, excelling in conflict resolution and relationship building. Adept at multitasking and maintaining cleanliness, I consistently enhance the shopping experience while fostering customer loyalty. My strong product knowledge and assertiveness drive successful interactions in fast-paced environments.

Experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Sport Chek
02.2023 - 12.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Customer Service Representative

Superstore
03.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Housekeeper

Coast Hotel
08.2022 - 03.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Restaurant Hostess

Romeo’s Kitchen
02.2022 - 03.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Waitress

Earls Kitchen + Bar
04.2023 - 09.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Education

Bachelor of Science - Biotechnology

York University
Toronto, ON
04-2026

Bachelor of Science - Biochemistry

Thompson Rivers University
Kamloops, BC
12-2024

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Greeting guests
  • Strong multitasking
  • Active learning
  • Cleanliness and hygiene
  • Conflict resolution
  • Cleanliness
  • Order taking
  • Attention to detail
  • Housekeeping
  • Bathroom cleaning
  • Mopping and sweeping
  • Cash handling
  • Scheduling
  • Assertiveness
  • Personal presentation
  • Product knowledge
  • Cash register operation
  • Relationship building
  • Professional appearance

Languages

English
Professional Working

Timeline

Customer Service Representative

Superstore
03.2024 - 08.2024

Waitress

Earls Kitchen + Bar
04.2023 - 09.2023

Retail Sales Associate

Sport Chek
02.2023 - 12.2024

Housekeeper

Coast Hotel
08.2022 - 03.2024

Restaurant Hostess

Romeo’s Kitchen
02.2022 - 03.2024

Bachelor of Science - Biotechnology

York University

Bachelor of Science - Biochemistry

Thompson Rivers University
Michaela Gwazayi