Michaela Gwazayi
Summary
Dedicated professional with a history at Lerato Muleya, excelling in emotional support and meal preparation. Achieved a harmonious environment by resolving conflicts and enhancing client wellness. Demonstrated exceptional problem resolution and active listening, leading to significant improvements in client satisfaction and relationship building. Skilled in both personal care and creating engaging activities, fostering independence and positive development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Live-Out Nanny
Lerato Muleya
01.2024 - 12.2024
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
Personal Support Worker
Thompson Okanagan Community Services Centre
03.2023 - 12.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
Customer Service Representative
Superstore
01.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Youth Support Worker
The Mustard Seed Shelter
06.2022 - 09.2024
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
Housekeeping Room Attendant
Coast Hotel
02.2022 - 12.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
Bachelor of Science - Biomedical Engineering
York University
Toronto, None01-2026
Skills
- Meal preparation
- Activity planning
- Outdoor activities
- Arts and crafts
- Personal hygiene assistance
- Emotional support
- Patient care
- Social support
- Active listening
- Data entry
- Problem resolution
- Call center experience
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Chemical handling
- Sorting and washing laundry
Languages
English
Native or Bilingual
Certification
First aid
WHMS
Timeline
Live-Out Nanny
Lerato Muleya
01.2024 - 12.2024
Personal Support Worker
Thompson Okanagan Community Services Centre
03.2023 - 12.2024
Customer Service Representative
Superstore
01.2023 - 12.2024
Youth Support Worker
The Mustard Seed Shelter
06.2022 - 09.2024
Housekeeping Room Attendant
Coast Hotel
02.2022 - 12.2023
Bachelor of Science - Biomedical Engineering
York University
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