Accomplished Personal Support Worker with a proven track record at Thompson Okanagan Community Services, enhancing client quality of life through exceptional care and coordination. Skilled in Microsoft Office and demonstrating outstanding communication abilities, I excel in high-pressure environments, ensuring client confidentiality and fostering trusting relationships. My approach combines empathy with efficiency, driving positive outcomes and client satisfaction.
• Communicated with third-party agencies and providers for care coordination.
• Referred clients to supportive services to supplement treatment and counselling.
• Provide domestic assistance to residents involving food preparations and household chores.
• Work alone with ongoing supervision.
• Implemented solutions using client-centered care protocols.
• Followed strict data confidentiality rules to keep client information secure.
• Built respectful and trusting relationships with clients.
First Aid Certification
Anti-bullying and Harassment Certification
Microsoft Office Basic Tools & Project
Multi-tasking strength
Detailed prioritization and problem-solving skills
Commitment to person centred approach of service
Possess a caring and understanding attitude
Excellent communication skills
Verbal and written skills
Ability to work under pressure
Demonstrated ability to maintain highly confidential and proprietary information
Exceptional leadership skills
Conflict management skills
Housekeeping
Customer service
Microsoft word and excel
First aid
cybersecurity awareness
Gender Diversity