Michaela Gwazayi

• Communicated with third-party agencies and providers for care coordination.
• Referred clients to supportive services to supplement treatment and counselling.
• Provide domestic assistance to residents involving food preparations and household chores.
• Work alone with ongoing supervision.
• Implemented solutions using client-centered care protocols.
• Followed strict data confidentiality rules to keep client information secure.
• Built respectful and trusting relationships with clients.

• Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
• Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
• Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
• Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.