Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Michaela Gwazayi

Kamloops,BC

Summary

Accomplished Personal Support Worker with a proven track record at Thompson Okanagan Community Services, enhancing client quality of life through exceptional care and coordination. Skilled in Microsoft Office and demonstrating outstanding communication abilities, I excel in high-pressure environments, ensuring client confidentiality and fostering trusting relationships. My approach combines empathy with efficiency, driving positive outcomes and client satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Thompson Okanagan Community Services
11.2023 - Current

• Communicated with third-party agencies and providers for care coordination.
• Referred clients to supportive services to supplement treatment and counselling.
• Provide domestic assistance to residents involving food preparations and household chores.
• Work alone with ongoing supervision.
• Implemented solutions using client-centered care protocols.
• Followed strict data confidentiality rules to keep client information secure.
• Built respectful and trusting relationships with clients.

Adult and Youth Support Worker

Interior Services Community
02.2023 - 10.2023
  • Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
  • Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
  • Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
  • Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.

Caregiver

Dandaro Old Peoples Home
02.2022 - 08.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Customer Service Representative

Edgars
03.2021 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Biochemistry

Thompson River University
Kamloops, BC
01.2026

Bachelor of Science - Biotechnology

Humber College
Toronto, ON
01.2026

Skills

First Aid Certification
Anti-bullying and Harassment Certification
Microsoft Office Basic Tools & Project
Multi-tasking strength
Detailed prioritization and problem-solving skills
Commitment to person centred approach of service
Possess a caring and understanding attitude
Excellent communication skills
Verbal and written skills
Ability to work under pressure
Demonstrated ability to maintain highly confidential and proprietary information
Exceptional leadership skills
Conflict management skills
Housekeeping
Customer service
Microsoft word and excel

  • Emotional Support
  • Privacy and confidentiality
  • Social support
  • Transportation Services
  • Medication organization
  • Disability Support
  • Elderly Care

Languages

English
Full Professional

Certification

First aid

cybersecurity awareness

Gender Diversity

Timeline

Personal Support Worker

Thompson Okanagan Community Services
11.2023 - Current

Adult and Youth Support Worker

Interior Services Community
02.2023 - 10.2023

Caregiver

Dandaro Old Peoples Home
02.2022 - 08.2022

Customer Service Representative

Edgars
03.2021 - 11.2021

Bachelor of Science - Biochemistry

Thompson River University

Bachelor of Science - Biotechnology

Humber College
Michaela Gwazayi