Michaela Finn
Maple Ridge,BC
Summary
To seek and maintain full-time position as Communications Operator that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Office Manager
123Denist
05.2023 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 15 staff members.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Office Manager
AgeCare - Holyrood Manor
10.2022 - 04.2023
- Carrying out day-day-day duties accurately and efficiently
- Demonstrating respect, friendliness and willingness to help wherever needed
- Managing and monitoring all administration expenses, assists in explanation of monthly variances and works with Executive Director/General Manager to identify corrective action
- Providing Residents' access to their financials by processing cash deposits and withdrawals to and from Resident Trust Accounts
- Maintaining petty cash system with accurate recording of cash distributed and receipts/signed vouchers for each transaction
- Entering and updating all accommodation rates and miscellaneous monthly billing charges as applicable
- Receiving invoices and packing slips and ensuring the values are matched with invoices and
- Checked and coded by department heads
- Reconciling Trust account monthly and forwarding to head office
- Managing Screeners and Reception team members and assigns duties, if applicable
- Performing other duties as assigned
Office Manager
Sienna Senior Living
06.2022 - 10.2022
- Quickly learning new skills and applied them to daily tasks, improving efficiency and productivity
- Carrying out day-day-day duties accurately and efficiently
- Demonstrating respect, friendliness and willingness to help wherever needed
- Managing and monitoring all administration expenses, assists in the explanation of monthly variances and works with the Executive Director/General Manager to identify corrective action
- Providing Residents' access to their financials by processing cash deposits and withdrawals to and from the Resident Trust Accounts
- Maintaining petty cash system with accurate recording of cash distributed and receipts/signed vouchers for each transaction
- Entering and updating all accommodation rates and miscellaneous monthly billing charges as applicable
- Receiving invoices and packing slips and ensuring they are matched with invoices and
- Checked and coded by department heads
- Reconciling Trust account monthly and forwarding to head office
- Managing concierge/reception team members and assigns duties, if applicable
- Fulfill Manager On Duty role on a rotational basis, providing on-call support to Nursing Department
- Performing other duties as assigned.
Customer Success Manager
CareCru
02.2022 - 04.2022
- Handled support inquiries via different channels at once (ie
- Chats, email tickets, inbound phone calls via Zendesk and Hubspot)
- Exceeded team's annual goal of keeping client response rates above agreed SLAs
- Developed CRM tools tracking and reporting sales operations activities
- Ensured all concerns are directed to correct department in a timely manner
- Attended monthly meetings to stay up-to-date on product development and updates
- Ensured Customer interactions are met with positive and helpful demeanours
- Performed periodic customer success reviews that confirm satisfaction, resolve issues with help of the Technical Support team
Practice Leader
Dawson Dental
03.2021 - 09.2021
- Hosted weekly team meetings and daily morning huddles to discuss and ensure team building and goals were on track to be met
- Evaluated and reported monthly KPI's to upper management
- Ensured all front desk duties (phone calls, emails, scheduling, patient relations) were done efficiently and correctly
- Adhered to strict HIPAA guidelines to protect patient privacy
- Ensured smooth clinical and clerical operation throughout reopening following the COVID-19 Pandemic by ensuring IPAC policies and procedures were followed
- Conducting monthly IPAC, AR and Chart Audits and reported financing to upper management
- Contributed to practice's social media presence via Instagram posts and other digital marketing methods.
Dental Centre Coordinator
Altima Dental
10.2019 - 03.2021
- Maternity Leave Coverage - 18 months
- Direct manager to over 14 staff members
- Proved successful working within tight deadlines and fast-paced atmosphere
- Adhered to strict HIPAA guidelines to protect patient privacy
- Hosted monthly team meetings and daily huddles to discuss KPI's, IPAC, and team building to ensure goals were on track to be met
- Handled schedules and treatment planning for three specialists (Endodontist,
- Periodontist and Oral Surgeon)
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Ensured IPAC and all Health & Safety Requirements are followed as per Public
- Health Guideline amidst the COVID-19 Pandemic
- Conducted monthly IPAC, A/R, and Chart Audits and reported findings to upper management
- Ensured daily, weekly, and monthly targets are met
- Maintained open lines of communication with staff, insurance providers, internal and external dental professionals, and laboratories
- Collaborated with Marketing and contributed to practice's social media presence
- Created new policies and procedures around AR, cash flow and reconciliation reducing total AR for practice by $40,000
- Ensured all front desk duties (phone calls, emails, scheduling, patient relations) are done efficiently and correctly
- Ensured that both A/R and Insurance A/R, and Month End were completed in a timely manner.
Regional Manager
2th Dental
03.2019 - 10.2019
- Directly managed over 7 administrative staff members, and over 13 dental staff members
- Established and maintained operational standards for 2 locations - Toronto and Oakville
- Handled HR duties for each location
- Collaborated with Accounting Team to ensure payroll for all clinics, and associates was completed within deadlines
- Ensured all front desk duties (phone calls, emails, scheduling, patient relations) were completed positively and effectively
- Successfully completed two software migrations and implementations; merged
- DOM onto Dentrix, and Paradigm onto Dentrix
- Ensured IPAC and all Health & Safety Requirements are followed as per Public
- Health Guidelines
- Assisted with marketing of clinics via Patient News for each mail-out, newsletter, and website post before publication
Client Experience and Social Media Manager
Foundation Physiotherapy
06.2018 - 11.2018
- To 5 administrative staff, overseeing 16+ therapists at two (active) clinic locations (Cityplace and Downtown Core) while opening a third location (Corktown)
- Accomplished multiple tasks within established timeframes
- Ensured continuous positive experience for all clientele and staff
- Onboarded new employees with training and new hire documentation
- Established and updated work schedules to account for changing staff levels and expected workloads
- Increased customer engagement through social media accounts including but not limited to Twitter, Instagram, and Facebook
- Maintained networking relationships with local sports teams such as Toronto
- Wolfpack and Canada Beach Soccer
- Coordinated sponsorships and events with vendors within Toronto
- Attended weekly meetings with maintenance staff and managers
- Assisted with financial plans and cost cutting solutions
- Facilitated monthly clinic promotions and discounts
- Created and distributed monthly newsletters and corresponding Instagram and, posts
- Conducted weekly surveys to clients to ensure a positive client experience via Survey Monkey
- Cross-trained existing employees to maximize team agility and performance
- Delivered feedback to decision-makers regarding employee performance and training needs.
Dental Receptionist
Queen Street Dental Centre
04.2016 - 07.2017
- Scheduled, rescheduled and cancelled appointments for dental patients
- Helped patients complete necessary medical forms and documentation
- Greeted visitors and patients to determine needs, check appointments and direct accordingly
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
- Adhered to strict HIPAA guidelines to protect patient privacy
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders
- Completed patient referrals to other medical specialists.
Education
High School Diploma -
St. Joseph's College School
06.2015
Skills
- Practice Management Systems (8 years)
- Electronic Medical Record systems (7 years)
- Google Suite
- CDAnet billing
- iTrans Billing
- Microsoft Programs (10 years)
- Payroll experience
- Accounts Receivable
- Treatment Planning
- Recall Systems (6 years)
- Social Media Management
- Digital Marketing
- Recruiting
- Accounts Payable
- Office Management
- Medical Billing
- Zendesk
- HubSpot
- Account Reconciliation
- Attention to Detail
- Customer Demographics
Affiliations
T.C Douglas Cooperative
Board of Directors - Director/Member
Certification
National Coaching Certification Program with Gymnastics Canada
Timeline
Dental Office Manager
123Denist
05.2023 - Current
Office Manager
AgeCare - Holyrood Manor
10.2022 - 04.2023
Office Manager
Sienna Senior Living
06.2022 - 10.2022
Customer Success Manager
CareCru
02.2022 - 04.2022
Practice Leader
Dawson Dental
03.2021 - 09.2021
Dental Centre Coordinator
Altima Dental
10.2019 - 03.2021
Regional Manager
2th Dental
03.2019 - 10.2019
Client Experience and Social Media Manager
Foundation Physiotherapy
06.2018 - 11.2018
Dental Receptionist
Queen Street Dental Centre
04.2016 - 07.2017
High School Diploma -
St. Joseph's College School
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