Michaela Dudezki

•Outbound sales prospecting, discovery and client engagement.
• Conducting product demos and leading onboarding to go-live.
• Managing accounts post-onboarding, including business reviews and retention initiatives.
• Driving upsell/cross-sell revenue growth with existing accounts.
• Collaborating with offshore (India-based) support and product teams for resolution and reporting.
• Participating in marketing initiatives, content and webinar strategies.
• Creating sales and on-boarding documentation, CRM reporting and feedback loops.

• Led sales department, identified thousands of clients; boosting revenue and market presence.
• Built client relationships via networking, meetings, emails, live chats and calls; enhancing customer retention.
• Developed sales strategies; driving significant revenue growth and client acquisition.
• Collaborated with internal teams to develop customized solutions and proposals for clients.
• Negotiated contracts and closed deals to meet sales targets.
• Collaborated with teams to create tailored client solutions; improving proposal success rates.
• Negotiated contracts, closed deals; consistently meeting and exceeding sales targets.
• Reason for Leaving: Company budget cuts led to department closure.

• Led the Customer Service team for 8 years, built the company from the ground up and enhanced growth strategies.
• Provided financial services and customer support; ensuring seamless on-boarding and offboarding.
• Resolved thousands of customer inquiries via CRM, inbound and outbound calls; boosting satisfaction and retention rates.
• Implemented customer service strategies; improving satisfaction and tracking client acquisition.
• Managed issue reporting across multiple platforms including Jira, Slack, and CRM systems; ensuring swift resolution.
• Streamlined customer service operations and enhanced client satisfaction through data-driven strategies, while managing cross-functional teams for product launches.
• Orchestrated multi-platform issue tracking systems, ensuring timely resolution of customer concerns and maintaining clear communication channels.
• Pioneered customer experience initiatives through strategic CRM implementation, transforming service delivery, and enhancing client relationships.
• Mentored service teams in best practices while managing complex customer inquiries; creating a culture of excellence in client support.
• Reason for Leaving: Company budget cuts led to program closure.

• Assisted in the development and execution of marketing campaigns; contributing to increased brand visibility and customer engagement.
• Conducted market research and competitor analysis to identify trends, opportunities, and customer preferences.
• Created and managed content for social media platforms; increasing audience engagement and brand awareness.
• Collaborated with cross-functional teams to design promotional materials, including flyers, brochures, and digital ads.
• Supported the marketing team in day-to-day tasks, ensuring smooth operation of ongoing campaigns and projects.

• Processed cash transactions securely; enhancing checkout efficiency and accuracy.
• Delivered top-tier customer service; boosting satisfaction and repeat business.
• Handled returns and exchanges; ensuring compliance with company policies.
• Conducted inventory tasks; optimizing stock levels and product availability.
• Streamlined customer checkout process while maintaining high accuracy in cash handling and security protocols; reducing wait times during peak hours.
• Implemented enhanced inventory tracking methods and merchandise organization systems to optimize store layout and product accessibility.