Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michaela Dudezki

Oakville,ON

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

13
13
years of professional experience

Work History

Marketing and Sales Assistant Manager

Payfare Inc
08.2016 - 03.2024
  • Full time Marketing and Sales assistant manager performing wide range of company duties with full knowledge and grasp of Payfare Inc
  • This includes; extensive customer service, all front line support, accounting, social media marketing, scheduling, Microsoft office, in depth training, conducting interviews, collections, Saas, B2B Marketing, CRM, Jira Service Desk
  • Started as receptionist and grew to assistant manager role within 2 years
  • Lead Customer Support team for 7+ years and accomplished building program from ground up

Intern

XTM Inc
05.2016 - 08.2016
  • Working with digital marketing agency preforming various social media tasks, including creation of posts for multiple marketing companies, with blog, Instagram, twitter and facebook largely evident.
  • Managed approximately 100 incoming calls and emails per day from customers
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Maintained accurate records of financial transactions for ease of reference in budget analysis or audits.

Sales Associate

HomeSense
01.2015 - 09.2015
  • Performed all sales transactions at checkout, assisted customers on floor, in warehouse assembled inbound inventory, and placed in store.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

International Volunteer

Latitude Canada
01.2014 - 06.2014
  • Teaching assistant to Polish students
  • Grasped culture, language, gained extensive growth through working abroad.
  • Assisted with special events and programs.
  • Improved language proficiency of foreign students through immersive language lessons and activities.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Barista

Starbucks
05.2012 - 12.2012
  • In part-time role, assisted in customer service creating drinks for customers, handling register sales, inventory stocking and cleanup.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.

Cashier Customer Service

Care Drugs
09.2011 - 01.2012
  • Work performing various tasks and functions, including cash register, store closing, lottery terminal, and sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.

Education

Bachelor of Arts - Business - Marketing

Fanshawe College
London
04.2018

Skills

  • Software as a Service (SaaS)
  • Team motivation
  • Customer Service Management (CRM)
  • Problem solving
  • Point of Sale (POS) Systems
  • Strategic communication
  • Interpersonal skills
  • Direct software solution sales experience
  • B2B Marketing
  • Microsoft Office
  • Databases including Jira Service Desk
  • Training & Development

Languages

English
Native or Bilingual

Timeline

Marketing and Sales Assistant Manager

Payfare Inc
08.2016 - 03.2024

Intern

XTM Inc
05.2016 - 08.2016

Sales Associate

HomeSense
01.2015 - 09.2015

International Volunteer

Latitude Canada
01.2014 - 06.2014

Barista

Starbucks
05.2012 - 12.2012

Cashier Customer Service

Care Drugs
09.2011 - 01.2012

Bachelor of Arts - Business - Marketing

Fanshawe College

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Michaela Dudezki