Michaela Doorenspleet
Bowmanville,ON
Summary
Dependable individual motivated to maintain customer satisfaction and contribute to company success. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, colleagues, and management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Canadian Brewhouse Oshawa
Oshawa, Ontario
08.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Kelseys
Bowmanville, Ontario
05.2021 - 08.2022
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
St Louis Bar & Grill
Bowmanville, Ontario
05.2019 - 08.2019
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Ski Lift Operator
Brimacombe
Orono, ON
12.2015 - 03.2019
- Educated visitors and guests in skiing and lift safety procedures.
- Verified best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers.
- Slowed lift down or stopped it in case of high-risk or young riders.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Pulled levers to stop, adjust speeds and start lifts.
Greenhouse Worker
Rekker's Garden Centre
Bowmanville, Ontario
01.2017 - 05.2017
- Planted, cultivated and harvested various types of trees, shrubs and plants.
- Unloaded plants and nursery items from delivery trucks.
- Worked on plant assembly line.
- Rearranged planting beds and flower gardens seasonally.
Education
Bachelor's - Early Childhood Education
Brock University
St. Catharines, ON04.2021
Diploma - Early Childhood Education
Fleming College
Peterborough, ON05.2019
High School Diploma -
Clarington Central Secondary School
Bowmanville, ON06.2016
Skills
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Specials Promotion and Upselling
- Stocking and Replenishing
- Guest Inquiries
- Issue Resolution
Internships
Student Early Childhood Educator|Adelaide McLaughlin Public School
Oshawa, ON - February 2021 - March 2021
· Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.·
· Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
· Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
Special Needs Volunteer|SNAP (Supporting Neurodiversity through Adaptive Programming)
St. Catharine's, ON - January 2020 - March 2020
· Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
· Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods
Student Early Childhood Educator|Waverly Public School
Bowmanville, Ontario - February 2019 - April 2019
· Maintained and fostered positive and constructive interactions with staff, families and children.
· Applied play-based strategies to provide diverse approaches to learning
Student Early Childhood Educator|Early ON Child and Family Center
Peterborough, ON - January 2019 - February 2019
· Planned, promoted and managed parent workshops on children's development.
· Referred clients to appropriate team members and community agencies to meet their varying needs. support goals.
Certification
- Certified in First Aid and CPR, Canadian Red Cross,
- Smart Serve Certified.
- Certified in WHIMIS and Workers' Rights and Safety.
- Received Indigenous Perspectives Designation, Fleming College.
Timeline
Server
Canadian Brewhouse Oshawa
08.2022 - Current
Server
Kelseys
05.2021 - 08.2022
Server
St Louis Bar & Grill
05.2019 - 08.2019
Greenhouse Worker
Rekker's Garden Centre
01.2017 - 05.2017
Ski Lift Operator
Brimacombe
12.2015 - 03.2019
Bachelor's - Early Childhood Education
Brock University
Diploma - Early Childhood Education
Fleming College
High School Diploma -
Clarington Central Secondary School
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