Michaela De Leon
Claresholm,AB
Summary
Proven leader and efficient organizer, I leveraged documentation skills and exceptional customer service at Impact Health to enhance team productivity and patient satisfaction. Mentored staff and streamlined processes, significantly contributing to operational excellence. Expert in medical records maintenance and adept at fostering professional growth, I consistently exceed employer expectations.
Professional administrative support specialist with robust experience in healthcare settings, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in patient records management, scheduling, and providing exceptional customer service. Reliable and focused on delivering consistent results.
Overview
16
16
years of professional experience
Work History
Unit Clerk
Impact Health
High River, AB
06.2024 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Directed inquiries appropriately to maintain effective communication channels.
- Prepared admissions charts and scanned records.
- Met deadlines consistently when managing document filing and data entry.
Key Leader
A&W
Claresholm, AB
12.2012 - 08.2018
- Resolved complex issues for clients, demonstrating exceptional problem-solving abilities and commitment to customer satisfaction.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Developed effective improvement plans in alignment with goals and specifications.
- Mentored junior team members, fostering professional growth and skill development.
- Created a positive work culture by promoting open communication channels between staff members at all levels within the organization.
- Played an instrumental role in launching successful sales campaigns that contributed significantly to annual revenue goals.
- Negotiated contracts with vendors, securing favorable terms and cost savings for the company.
- Counted registers and cleaned and secured shop at end of shift.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Mentored junior staff members, helping them to advance their careers within the company and develop strong professional skills.
- Implemented quality control measures that ensured consistent delivery of products/services meeting customer expectations.
- Increased customer satisfaction by implementing efficient inventory management strategies.
- Frequently inspected production area to verify proper equipment operation.
Sales Associate
7-eleven
Claresholm, AB
10.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Cashier
Dairy Queen Grill & Chill
Claresholm, AB
06.2009 - 12.2012
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
Education
Medical Unit Clerk - Medical Technology
Hamptons College
Calgary, AB06.2024
Skills
- Documentation skills
- Preparing charts
- Chart updating
- Medical terminology
- Medical records maintenance
- Reception management
- Supply restocking
- Patient scheduling
- Records scanning
- Retrieving medical records
- Medical terminology proficiency
- Medical forms
- Patient billing support
- Customer service
- Time management
- Appointment scheduling
- Computer proficiency
- Data entry
- Invoice preparation
- Invoice processing
- Patient billing
Languages
English
Professional Working
Timeline
Unit Clerk
Impact Health
06.2024 - Current
Sales Associate
7-eleven
10.2014 - 01.2015
Key Leader
A&W
12.2012 - 08.2018
Cashier
Dairy Queen Grill & Chill
06.2009 - 12.2012
Medical Unit Clerk - Medical Technology
Hamptons College