Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housing Support Worker (Casual)
Raincity Housing
08.2021 - Current
Helped clients manage and reach individual goals, supporting independent progression and social skills.
Kept clients engaged in social networks and communities for personal health and growth.
Promoted community integration by providing extensive physical, emotional and social support.
Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
Coordinated referrals for addiction services based on individual client needs and preferences.
Provided counseling and support to clients with drug and alcohol abuse issues.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Astoria Program Assistant (Casual)
Wish
05.2021 - 12.2021
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Treated clients and families with respect and dignity.
Assessed clients upon admission and discharge to detox; took blood draws for labs.
Counseled and mentored clients on substance use and life choices.
Educated potential participants on available services and processes to engage in program.
Worked with clients to improve life choices and maximize benefits of programs.
Detailed program operations and participant activities with comprehensive recordkeeping.
Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Carried out day-day-day duties accurately and efficiently.
Used Microsoft Word and other software tools to create documents and other communications.
Proved successful working within tight deadlines and fast-paced atmosphere.
Resolved problems, improved operations and provided exceptional service.
Nutritional Consultant
Greens Organic Market
03.2021 - 05.2021
I work in the health and wellness department of an organic grocery store in Kitsilano.
My role is to guide customers with vitamins and also towards nutritional goals.
Served customers in a friendly, efficient manner following outlined steps of service.
Received and processed stock into inventory management system.
Adhered to social distancing protocols and wore mask or face shield at all times.
Identified issues, analyzed information and provided solutions to problems.
Worked flexible hours; night, weekend, and holiday shifts.
Maintained energy and enthusiasm in fast-paced environment.
Developed and maintained courteous and effective working relationships.
Exceeded goals through effective task prioritization and great work ethic.
Assistant Practitioner (Psychology)
National Health Service
01.2016 - 01.2021
I undertook regular shifts on later life mental health with elderly clients.
I spent the majority of my time between learning disability and low secure mental health.
In low secure I supported clients to go out, attending appropriate activities and social events as well as assisting to promote a healthy routine on the ward itself.
I was trained in breakaway techniques and safe restraints when necessary.
In learning disabilities my role was to support clients to activities, develop good routines, promote healthy eating, develop care plans and safely support patients in times of aggression.
In both roles I worked under the supervision of a registered nurse.
Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Documented client progress in confidential files.
Provided clients with recommendations to community resources.
Performed client assessments and developed treatment plans.
Devised and enhanced treatment strategies to promote continued progress.
Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Offered and documented treatment consent forms in patient health records.
Involved clients' family members in planning social service programs.
Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Observed and monitored client behavior and responses to treatment.
Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Encouraged patients to discuss experiences in group and individual settings.
Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Education
Graduate Certificate - Addiction Studies
McMaster University
Hamilton, ON
07.2023
Addictions Certificate - Addictions: Treatment And Prevention
Software Developer / Business Systems Analyst at RainCity Housing and Support SocietySoftware Developer / Business Systems Analyst at RainCity Housing and Support Society