Michaela Brenham

Managing household tasking including cleaning, finances, childcare, cooking and more. I balance the budget with limited resources as well as managing Special Needs care and filing government applications for funding, therapies and diagnosis. Using time management skills with scheduling, household chores, and working with others such as teachers, therapists, etc. I also care for my multiple children while juggling all the other household responsibilities.

• Strengthened communication skills through regular interactions with others.
• Passionate about learning and committed to continual improvement.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated strong organizational and time management skills while managing multiple projects.

I ran multiple social media account for my own business as well as a hobby account that started gaining small brand deals and did volunteer work for a small business in town by rebranding their social media at the start of last year.

• Demonstrated leadership skills in managing projects from concept to completion.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Applied effective time management techniques to meet tight deadlines.
• Proven ability to learn quickly and adapt to new situations.

• Assisted customers with questions regarding the mall, stores within, policies, bus information and general information surrounding the township.

• Sold bus tickets.

• Sold mall gift cards.

• Communicated with mall security and other mall employees with general information.

• Closed out tills for both bus tickets and gift cards. • Administration work using Windows Excel

. • Worked alone as well as with another person on occasion. Maintaining multiple customers, questions and cash outs at the same time.

• Dealt with customer complaints.

• Worked closely with the mall management to ensure customer and employee satisfaction.

• Processed refunds, exchanged and company credits for customers facing issues.

• Maximized satisfaction by anticipating needs and consistently offering expert support.

• Counted daily cash for store and signed bank paperwork.

• Closed out each till after each shift as part of “cash office” work.

• Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.

• Answered customer questions about policies and procedures with friendly and knowledgeable approach.

• Referred unresolved customer grievances to designated departments for further investigation.

• Helped improve process and products by relaying customer feedback.

• Assisted in design of product displays.

• Assisted customers with home design schemes and product placement.

• Avoided revenue losses with diligent attention to customer’ needs and complaints.

• Assisted with yearly inventory counting and administration

• Maintained security, reporting concerns up chain to minimize losses.

• Managed housekeeping requirements such as organizing storeroom.

• Lifted up to 50lbs safely and independently, transporting workpieces or loads safely through warehouse.

• Promoted safety by adhering to all safety protocols, company policies, and WHMIS regulations.

• Documented daily production data, updating logs and schedules with daily information.

• Processed incoming deliveries, moving product from truck through staging and storage or replenishment in appropriate time frame.

• Promoted customer service by helping individuals locate desired items.

• Worked and assisted in many departments including cash, grocery, electronics, home and clothing.

• Was able to learn different responsibilities and duties quickly in order to meet requirements of different departments.

• Learned ordering and inventory software. Assisted in inventory control and product orders.