Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL ZUPO

Ottawa,ON

Summary

Experienced in the service industry with expertise in customer service, data entry, and office management. Strong focus on organization and dependability, with unparalleled attention to detail. Committed team player dedicated to contributing to company success and ensuring continued growth.

Overview

9
9
years of professional experience

Work History

Commercial and Customer Service Desk Associate

Rona
04.2016 - Current
  • Processed customer orders and accurately handled payment transactions.
  • Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
  • Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.

Dishwasher

Jack Astor's
09.2015 - 05.2016
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Assisted in maintaining preparation and service areas in sanitary condition.
  • Completed kitchen prep work to help operations run smoothly and meet customer needs.
  • Followed supervisor instructions to complete tasks on time.

Busboy/Waiter

Sala San Marco Banquet Hall
06.2015 - 09.2015
  • Set dining tables according to type of event and service standards
  • Routinely cleaned work areas, glassware and silverware throughout each shift
  • Served food and beverages to guests.

Education

Some College (No Degree) - Interactive Media Design

Algonquin College
Ottawa, ON

Some College (No Degree) - Game Development

Algonquin College
Ottawa, ON

High School Diploma -

St. Pius X High School
Ottawa, ON
06.2016

Skills

  • Web Design fundamentals
  • Customer service standards
  • Critical thinking
  • Ability to work autonomously or as part of a team
  • Organizational
  • Active learning
  • Reliability
  • MS Office (Excel, PowerPoint & Word)

Timeline

Commercial and Customer Service Desk Associate

Rona
04.2016 - Current

Dishwasher

Jack Astor's
09.2015 - 05.2016

Busboy/Waiter

Sala San Marco Banquet Hall
06.2015 - 09.2015

Some College (No Degree) - Interactive Media Design

Algonquin College

Some College (No Degree) - Game Development

Algonquin College

High School Diploma -

St. Pius X High School

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MICHAEL ZUPO