Summary
Overview
Work History
Education
Skills
LANGUAGE
Certification
Timeline
Generic

Michael Zhou

Server/Bartender
Edmonton,AB

Summary

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server/Bartender

Mason’s Kitchen and Bar
04.2024 - 08.2025
  • Supported bussers with table-cleaning during high-volume shifts.
  • Monitored wait times for seated parties during peak hours to ensure efficient table turnover rates.
  • Assigned and arranged tables for large groups of 50+.
  • Demonstrated hospitality and customer service while greeting tables.
  • Informed customers of ingredients and allergens to support sensible menu choices.
  • Listened to guest needs and responded promptly for personalized service.
  • Offered assistance to bartenders during busy periods by taking drink orders from bar patrons.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Bartender/Server

Frick N Frack
08.2023 - 03.2025
  • Used beer, wine and cocktail knowledge to make recommendations.
  • Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.
  • Greeted guests to provide warm welcome and promote good customer service.
  • Promoted warm, fun atmosphere for guests and team members.
  • Cleaned, organized and replenished supplies to maintain bar appearance.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender

Still’s Co Tapas Lounge
06.2023 - 10.2023
  • Greeted guests to provide warm welcome and promote good customer service.
  • Created specialty cocktails following complex recipes.
  • Balanced efficiency with exceptional service to manage guests in high-volume environment.
  • Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.
  • Exceeded customer service expectations to earn positive feedback.

Education

Sahali Secondary
Kamloops, BC
07.2020

Skills

  • Safe service compliance
  • Time Management Abilities
  • Team Player Attitude
  • Hospitality and accommodation
  • Conflict Resolution
  • Problem Solving
  • Outgoing Personality
  • Performance Improvement
  • Customer Service
  • Strong work ethic

LANGUAGE

Mandrin
Limited Working

Certification

Proserve

  • Aug 2025 - Aug 2030


Serving It Right

  • Oct 2021 - Oct 2026

Timeline

Server/Bartender

Mason’s Kitchen and Bar
04.2024 - 08.2025

Bartender/Server

Frick N Frack
08.2023 - 03.2025

Bartender

Still’s Co Tapas Lounge
06.2023 - 10.2023

Sahali Secondary

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Michael ZhouServer/Bartender