MICHAEL ZEISMAN
Kelowna
Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals and boosting bottom line profitability.
Overview
22
22
years of professional experience
Work History
Assistant Service Manager
Kelowna Infiniti Nissan
04.2020 - Current
- Proven reputation as an efficient and customer service based provider while building long-term relationships and sales profitability.
- Work with technicians to correctly identify Complaint, Cause and Correction for necessary repairs.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised service team members.
- Assisted in developing marketing campaigns to promote the service department''s offerings and attract new clientele.
- Featured in Automotive News magazine.
Parts & Service Advisor
Kamloops Mazda
11.2019 - 03.2020
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales
- Researched vehicles and parts via physical catalogs and electronic means
- Met with customers to discuss service needs and offer available solutions
- Established clear repair plans with line-item details of expected labor and parts costs
- Suggested add-on services that would be helpful to customers and improve bottom line
Assistant General Manager/Bar Manager
Red Robin Gourmet Burgers and Brews
06.2017 - 09.2019
- Hired, trained and mentored staff to maximize effective sales and labor
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business
- Performed day to day operations including staffing, shift management, cleanliness audits and cash procedures
- Managed weekly bar inventory
Service Writer
Zimmer Wheaton GMC Buick
07.2016 - 02.2017
- Front line operations between the customer and the technician
- Greeted customers in a timely fashion, while quickly determining their needs
- Communicated required repairs with Fleet Management Companies through websites and telephone
- Work with mechanics to correctly identify problems with customers vehicles
- Answered customer questions about services and explained the charges that were involved
Service Writer
Ken Sargent GMC
03.2011 - 07.2016
- Front line operations between the customer and the technician
- Met with customers to discuss service needs and offer available solutions
- Suggested add-on services that would be helpful to customers and improve the bottom line
- Worked directly with Parts and Sales departments to achieve customer satisfaction
- Interacted with local companies to create relationships, build business and earn respect
- Processed cash, credit and fleet payments rapidly and accurately
- General Motors certified as both Service Writer and Service Manager
Service Writer
Doug Marshall Chevrolet Corvette Cadillac
09.2009 - 03.2011
- Developed reputation as an efficient service provider with high levels of accuracy while building long-term relationships
- Suggested add-on services that would be helpful to customers and improve the bottom line
- Worked alongside Parts and Sales departments to increase accessory add-ons to new and used vehicle sales
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Senior Service Manager
Shark Club Bar & Grill
06.2006 - 06.2009
- Oversaw daily operations while assisting in kitchen, bar and guest areas
- Was responsible for approximately 300 guests per shift at a 180-seat Bar/Restaurant-type establishment
- Skillfully promoted items on beverage lists and restaurant specials
- Created effective employee schedules that maintained coverage at peak times and minimized labor costs
- Managed bar inventory, restocked supplies and placed orders
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies
Assistant General Manager/Bar Manager
Red Robin Gourmet Burgers and Brews
12.2002 - 05.2006
- Directly oversaw daily restaurant operations
- Assisted in all areas to ensure organization
- Addressed guest concerns and resolved all issues to guests’ satisfaction
- Engaged in suggestive selling and other sales techniques
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
- Created effective employee schedules that maintained coverage at peak times and minimized labor costs
- Assisted in weekly sales meetings with Managers to review daily/weekly sales and profit objectives
- Collaborated on hiring and termination decisions with management
Education
High School Diploma -
Seaquam Secondary School
Delta, BC1995
Skills
- Strong written, verbal, and interpersonal communication skills
- Proven ability to succeed as a team player and team leader
- Excellent multi-task and organizational skills
- Customer service oriented
- Bottom-line profitability driven
References
Available upon request
Timeline
Assistant Service Manager
Kelowna Infiniti Nissan
04.2020 - Current
Parts & Service Advisor
Kamloops Mazda
11.2019 - 03.2020
Assistant General Manager/Bar Manager
Red Robin Gourmet Burgers and Brews
06.2017 - 09.2019
Service Writer
Zimmer Wheaton GMC Buick
07.2016 - 02.2017
Service Writer
Ken Sargent GMC
03.2011 - 07.2016
Service Writer
Doug Marshall Chevrolet Corvette Cadillac
09.2009 - 03.2011
Senior Service Manager
Shark Club Bar & Grill
06.2006 - 06.2009
Assistant General Manager/Bar Manager
Red Robin Gourmet Burgers and Brews
12.2002 - 05.2006
High School Diploma -
Seaquam Secondary School
Similar Profiles
Benedek (Ben) GodolleiBenedek (Ben) Godollei
Sales Consultant at Kelowna Infiniti NissanSales Consultant at Kelowna Infiniti Nissan
Andrew GoldbergAndrew Goldberg
Nissan / Infiniti Master Technician & Shop Foreman at Matt Blatt Nissan/Infiniti of Atlantic CityNissan / Infiniti Master Technician & Shop Foreman at Matt Blatt Nissan/Infiniti of Atlantic City
Michael CollinsMichael Collins
Parts Specialist at Mossy Nissan/Oceanside InfinitiParts Specialist at Mossy Nissan/Oceanside Infiniti