MICHAEL ZEISMAN
Kelowna
Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals and boosting bottom line profitability.
Overview
22
22
years of professional experience
Work History
Assistant Service Manager
Kelowna Infiniti Nissan
Kelowna, BC
04.2020 - Current
- Proven reputation as an efficient and customer service based provider while building long-term relationships and sales profitability.
- Work with technicians to correctly identify Complaint, Cause and Correction for necessary repairs.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised service team members.
- Assisted in developing marketing campaigns to promote the service department''s offerings and attract new clientele.
- Featured in Automotive News magazine.
Parts & Service Advisor
Kamloops Mazda
Kamloops, BC
11.2019 - 03.2020
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales
- Researched vehicles and parts via physical catalogs and electronic means
- Met with customers to discuss service needs and offer available solutions
- Established clear repair plans with line-item details of expected labor and parts costs
- Suggested add-on services that would be helpful to customers and improve bottom line
Assistant General Manager/Bar Manager
Red Robin Gourmet Burgers and Brews
Kamloops, BC
06.2017 - 09.2019
- Hired, trained and mentored staff to maximize effective sales and labor
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business
- Performed day to day operations including staffing, shift management, cleanliness audits and cash procedures
- Managed weekly bar inventory
Service Writer
Zimmer Wheaton GMC Buick
Kamloops, B.C.
07.2016 - 02.2017
- Front line operations between the customer and the technician
- Greeted customers in a timely fashion, while quickly determining their needs
- Communicated required repairs with Fleet Management Companies through websites and telephone
- Work with mechanics to correctly identify problems with customers vehicles
- Answered customer questions about services and explained the charges that were involved
Service Writer
Ken Sargent GMC
Grande Prairie, AB
03.2011 - 07.2016
- Front line operations between the customer and the technician
- Met with customers to discuss service needs and offer available solutions
- Suggested add-on services that would be helpful to customers and improve the bottom line
- Worked directly with Parts and Sales departments to achieve customer satisfaction
- Interacted with local companies to create relationships, build business and earn respect
- Processed cash, credit and fleet payments rapidly and accurately
- General Motors certified as both Service Writer and Service Manager
Service Writer
Doug Marshall Chevrolet Corvette Cadillac
Grande Prairie, AB
09.2009 - 03.2011
- Developed reputation as an efficient service provider with high levels of accuracy while building long-term relationships
- Suggested add-on services that would be helpful to customers and improve the bottom line
- Worked alongside Parts and Sales departments to increase accessory add-ons to new and used vehicle sales
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Senior Service Manager
Shark Club Bar & Grill
Langley, BC / Grande Prairie, AB
06.2006 - 06.2009
- Oversaw daily operations while assisting in kitchen, bar and guest areas
- Was responsible for approximately 300 guests per shift at a 180-seat Bar/Restaurant-type establishment
- Skillfully promoted items on beverage lists and restaurant specials
- Created effective employee schedules that maintained coverage at peak times and minimized labor costs
- Managed bar inventory, restocked supplies and placed orders
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies
Assistant General Manager/Bar Manager
Red Robin Gourmet Burgers and Brews
Abbotsford/Maple Ridge, B.C.
12.2002 - 05.2006
- Directly oversaw daily restaurant operations
- Assisted in all areas to ensure organization
- Addressed guest concerns and resolved all issues to guests’ satisfaction
- Engaged in suggestive selling and other sales techniques
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
- Created effective employee schedules that maintained coverage at peak times and minimized labor costs
- Assisted in weekly sales meetings with Managers to review daily/weekly sales and profit objectives
- Collaborated on hiring and termination decisions with management
Education
High School Diploma -
Seaquam Secondary School
Delta, BC1995
Skills
- Strong written, verbal, and interpersonal communication skills
- Proven ability to succeed as a team player and team leader
- Excellent multi-task and organizational skills
- Customer service oriented
- Bottom-line profitability driven
References
Available upon request
Timeline
Assistant Service Manager
Kelowna Infiniti Nissan
04.2020 - Current
Parts & Service Advisor
Kamloops Mazda
11.2019 - 03.2020
Assistant General Manager/Bar Manager
Red Robin Gourmet Burgers and Brews
06.2017 - 09.2019
Service Writer
Zimmer Wheaton GMC Buick
07.2016 - 02.2017
Service Writer
Ken Sargent GMC
03.2011 - 07.2016
Service Writer
Doug Marshall Chevrolet Corvette Cadillac
09.2009 - 03.2011
Senior Service Manager
Shark Club Bar & Grill
06.2006 - 06.2009
Assistant General Manager/Bar Manager
Red Robin Gourmet Burgers and Brews
12.2002 - 05.2006
High School Diploma -
Seaquam Secondary School