Michael Yushkov
North York
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Sales Lead
Deckers Brands- UGG
08.2023 - Current
- Enhanced client relationships through consistent communication and personalized solutions.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Handled cash register operations and customer transactions to process payments.
Customer Service Representative
Meest Corp Inc.
05.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Accepted and processed international money transfer payments as well as completing highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Weighing and packing items for shipments as well as labeling and checking shipment details.
Food Waiter
Fantasia Event Hall
07.2021 - 05.2022
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Increased table turnover rate by promptly serving food, and addressing any customer concerns.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Provided responsible service of alcoholic beverages.
Bartender and Food Runner
Me Va Me Restaurant
10.2014 - 03.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Education
High School Diploma -
Newtonbrook Secondary School
Toronto, ON06.2018
Skills
- Merchandise Flow
- Sales Program Creation
- Key Account Management
- Sales Closing
- Health Codes Compliance
- Payment Processing
- Food Service
- Paperwork Processing
- Beverage Preparation
- Server Support
- Complaint Handling
- Positive Attitude
Languages
English
Russian
Hebrew
Summary of qualifications
- Excellent written and verbal communication, adaptability, flexibility, and ability to work efficiently alone and in a team environment, developed by leading teams at work and school
- Technical skills: MS Word, PowerPoint, Excel
- 9+ years combined experience providing direct customer service in the retail sector
- Capable of quickly understanding how systems are used in order to provide efficient support.
References
References available upon request.
Timeline
Sales Lead
Deckers Brands- UGG
08.2023 - Current
Customer Service Representative
Meest Corp Inc.
05.2022 - 01.2023
Food Waiter
Fantasia Event Hall
07.2021 - 05.2022
Bartender and Food Runner
Me Va Me Restaurant
10.2014 - 03.2020
High School Diploma -
Newtonbrook Secondary School
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