Michael Yousef
Oakville,ON
Summary
Motivated high school student with practical experience in the healthcare sector, demonstrating proficiency in medication inventory management, prescription processing, and customer service. Strong communication and teamwork skills, along with effective problem-solving abilities, to enhance patient care. A track record of academic excellence, and seeking Co-op opportunities to apply skills and gain valuable experience in the healthcare field. A quick learner with a strong work ethic, capable of working independently and efficiently. Aiming to develop professional experience while utilizing excellent communication and time management skills.
Overview
2
2
years of professional experience
Work History
Medical Office Assistant
Mintcare Clinic- Dr Ibrahim
Oakville, Ontario
08.2023 - Current
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Greet patients and visitors in a professional and friendly manner.
- Schedule appointments for patients via phone and in person.
- Answer incoming calls, assist with inquiries, and direct calls to appropriate medical or administrative staff.
- Perform basic clerical duties, such as filing documents, entering data into the computer system, scanning forms, and documents.
- Maintain medical supply inventory levels and order additional supplies when needed.
- Register patients.
- Lead patients to exam rooms, answer general questions.
- Maintain smooth flow of examinations to keep appointments on schedule.
- Ordered and maintained supply inventory for medical office.
- Routed laboratory or diagnostic results to appropriate staff.
Pharmacy Assistant
Santa Maria Pharmacy
Milton, Ontario
09.2022 - Current
- Greets customers upon arrival at the pharmacy counter to determine wants or needs.
- Receive telephone calls from physicians, nurses, or other healthcare professionals requesting information about medications or supplies.
- Organize and maintain patient profiles in the computer system.
- Keep up to date on changes in insurance coverage policies related to prescriptions.
- Assist customers with prescription refills, requests for over-the-counter medications, and other healthcare products.
- Prepare medication labels with item name and quantity.
- Help pharmacy staff prepare medications and fill orders.
- Perform filing, copying, faxing, and other clerical tasks.
- Team with peers, technicians, and pharmacists to prioritize and complete orders.
- Communicate with insurance companies for billing purposes.
- Manage and receive inventory by checking deliveries, counting stock, monitoring medication expiration dates, and placing orders.
- Scan items and checked pricing on cash register for accuracy.
- Process payments from customers using cash registers, and debit and credit card terminals.
Physician Shadow
Olde Town
06.2022 - 08.2023
- Assisted physicians in patient care, including taking vital signs and medical histories.
- Observed physician-patient interactions, noting communication techniques and bedside manner.
- Reviewed patient charts to understand diagnosis and treatment plans for various conditions.
- Familiarized myself with basic medical terminology used by physicians during consultations and examinations.
- Learned the importance of maintaining accurate records of patient visits, treatments and medications prescribed.
- Gained knowledge about different types of healthcare insurance policies and how they affect patients' options for treatment.
- Researched current trends in medicine related to my shadowing experience through articles and professional journals.
- Provided support services such as scheduling appointments or ordering supplies as needed by the physician.
- Updated charts with latest information, test results and differential diagnoses.
- Assisted nurses with collecting specimens from patients for laboratory testing according to established protocols.
Education
Some College (No Degree) - Medical Sciences
Harvard University
BostonHigh School Diploma -
PCC (Philopateer Christian Collage)
MississaugaSkills
- Processing orders
- Medication storage
- Verifying orders
- Receiving incoming supplies
- POS System Operation
- Interpreting orders
- Ordering and stocking medications
- Preparing bulk medications
- Hospitality and accommodation
- Processing payments
- Labeling and counting prescriptions
- Reminder calls
- Data Entry
- Patient Scheduling
- Patient Communication
- Networking and relationship building
- Medical Documentation
- Medication Administration assistance
Languages
English
Native/ Bilingual
French
Full Professional
Arabic
Full Professional
Affiliations
- Protagonist in Musical Theatre Productions (Acting and Singing) at Mississauga Living Art Centre
- HOSA (Healthcare Club) Team Lead
- Debate Club Executive
- MUN Executive
- Student Council Member
- Student Senator
- Music Performance, Production, and Composition
- Global Travel Enthusiast
Accomplishments
- AR Distinction at Harvard University- August 2024
Volunteer Work
- Frequent Mission Youth Homeless Service & Outreach
- Kenya Mission Trip
- Frequent Supervision & education to young children
- Frequent work in Food Banks
References
References available upon request.
Timeline
Medical Office Assistant
Mintcare Clinic- Dr Ibrahim
08.2023 - Current
Pharmacy Assistant
Santa Maria Pharmacy
09.2022 - Current
Physician Shadow
Olde Town
06.2022 - 08.2023
Some College (No Degree) - Medical Sciences
Harvard University
High School Diploma -
PCC (Philopateer Christian Collage)
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