Michael Yefter
Toronto,ON
Summary
- 10+ years of experience in delivering excellent customer and guest services within the industry
- Knowledgeable in Microsoft Word, Excel, Access, PowerPoint and HTML
- Great interpersonal skills that result in client satisfaction through relationship building
- Experienced professional that delivers efficiency and excellent organizational skills
- Personable and relatable; ability to communicate well while maintaining a well manned demeanor
- Ability to work collaboratively with a team; works well under minimal supervision; flexible and adaptable
- Strong analytical skills through problem solving and decision-making skills
Overview
13
13
years of professional experience
Work History
Mobile Station Ambassador
Metrolinx
Toronto, ON
02.2024 - Current
- Provide outstanding customer service to commuters by addressing inquiries resolving issues, and ensuring a positive experience
- Assist passengers with fare pricing, including ticket purchases and fare card usage, promoting efficiency and cost-effectiveness
- Educate passengers on boarding procedures, safety protocols, and train schedules to facilitate smooth travel experiences
- Collaborate with team members to maintain station cleanliness, safety, and accessibility standards
Guest Service Agent
Le Germain Hotel
Toronto, ON
10.2018 - 09.2023
- Greeted guests and patrons as they arrived; ensured services provided followed company standards
- Handled guests' check-ins and check-outs in a timely manner
- Answered and transferred calls to appropriate staff and service using the hotel switchboard system; provided relevant information based on customer needs
- Took reservations over the telephone, through emails and in person; used Opera and MS Office tools to manage guest bookings
- Balanced cash at the end of the shift and generate accounting reports for the benefit of the next shift
- Assisted guests with baggage handling upon arrival, delivering up to guest's rooms, and retrieving upon request carefully parked and retrieved guest cars
- Provided clear, detailed, and concise information regarding the hotel's services, facilities, and room features
Security/Crowd Control/Lead Bouncer
Government Nightclub, Play Nightclub & Toronto Int
Toronto, ON
05.2014 - 10.2022
- Responsible for ensuring the safety of individuals around the property
- Team leader, ensuring team members were on time and correctly positioned
- Maintained orderliness and etiquette in all applicable vicinities
- Reported pressing security-related matters to local authorities and direct manager
- Conducted consistent ID checks
- Supervised VIP arrivals by properly directing them to the stage
- Accompanied other workers as they exited the perimeter
- Escorted celebrities as they entered the red-carpet during showings
- Ensured crowd control to maintain safety and functionality within the nightclub
Vehicle Specialist
Downtown Honda
Toronto, ON
04.2017 - 10.2018
- Welcomed clients by greeting them and offering them assistance
- Directed clientele by directing them to specific vehicles of interest
- Advised clients by providing information on products available
- Helped clients make selections on their purchases by building customer confidence
- Organized vehicle files that were available in the inventory
- Kept clientele informed by notifying them of preferred customer sales and future merchandises
- Contributed to the updates on the current Honda website
Program Ambassador/Youth Leader
The Esplanade Community
Toronto, ON
03.2011 - 09.2017
- Communicated effectively, maintained a positive attitude while assisting community members with daily activities
- Oversaw a team of youth workers to facilitate positive outreach with local youth
- Led activities, as planned with directors and staff
- Shared own experiences in a way that inspires youth to take positive action for change
- Outreached to school youth and local neighborhood children through games, social
- interactions, physical activities, and other events
Education
Carpenters College
Woodbridge, ONSkills
Decision making
Critical thinking
Effective communication
Customer Engagement
Emotional intelligence
Organizational skills
Timeline
Mobile Station Ambassador
Metrolinx
02.2024 - Current
Guest Service Agent
Le Germain Hotel
10.2018 - 09.2023
Vehicle Specialist
Downtown Honda
04.2017 - 10.2018
Security/Crowd Control/Lead Bouncer
Government Nightclub, Play Nightclub & Toronto Int
05.2014 - 10.2022
Program Ambassador/Youth Leader
The Esplanade Community
03.2011 - 09.2017
Carpenters College